I brought my vehicle in me requested some help with my rear tail gate no working. We told there was a switch in the glove box. No switch exists. Spent over 11k and just want this little issue fixed too.
12/27/2018
Maria S. VERIFIED CUSTOMER
Evan was great!
12/27/2018
Chris B. VERIFIED CUSTOMER
Bryan Dunnewin is a fantastic advisor!
12/27/2018
Patti B. VERIFIED CUSTOMER
Mike Doyan has been my service manager for many years. He is great. He is detailed, checks all the key issues I have and takes care of it and me. I highly recommend Mike.
12/27/2018
Dale B. VERIFIED CUSTOMER
RGD HAS BEEN MY SERVICE CONSULTANT FOR OVER 15 YEARS, AND I CAN'T PRAISE HIM ENOUGH.....PROFESSIONAL, COURTEOUS, KNOWLEDGABLE, AND DEPENDABLE. HE TREATS YOU LIKE FAMILY. AND HE ALSO HAS EXCELLENT SUPPORT FROM HIS MANAGER DAVID GEE. THEY MAKE A GREAT TEAM. I HAVE RECOMMENDED YOUR DEALERSHIP TO MANY FRIENDS OVER THE YEARS. THE
12/27/2018
Steven T. VERIFIED CUSTOMER
The courtesy car wash left quite a bit of dirt on my Jeep, which was already fairly clean with only spots from a light rain the week before. Aside from that, every was great!
12/27/2018
Joaquin R. VERIFIED CUSTOMER
Joshua was a pleasure to deal with and provided exceptional customer service.
12/27/2018
Gustavo H. VERIFIED CUSTOMER
Lexus needs more Evans Frykman also as a dealership you guys are GREAT.
12/27/2018
Ashwin N. VERIFIED CUSTOMER
Eddie was rude, did not return phone calls. And did not apologize for the fact that we had to bring our car back because of a mistake the technicians made
12/27/2018
Joseph R. VERIFIED CUSTOMER
My experience with your Service Department was less than satisfactory, and I could not recommend you to another potential customer.
There were a number of issues related to the service, but it was primarily the lack of communication about the status. When a repair is expected to be $3,000, the customer should be provided with an update, and the customer should not have to make multiple unanswered calls trying to get that update.
Providing the customer with the Service Advisor's 'cell phone number' is deceptive, especially when it is going to be left unattended for several days. It would have been better to advise me to call the main number, rather than giving me the impression a message would be delivered.
Obviously I understand the Christmas Holiday would have had an impact on the response. However, I did not select the appointment time- it was offered to me by your dealership. If you cannot handle business properly during that period, you should close down during it.
12/27/2018
JOSEPH G. VERIFIED CUSTOMER
Mr.Pete Roshell is a great service advisor and I look for him everytime I come in for service and I will continue to do service with Grapevine Ford
12/27/2018
Hooman K. VERIFIED CUSTOMER
He was great as usual
12/27/2018
Deborah W. VERIFIED CUSTOMER
Courteous service, good advice, friendly, comfortable waiting room, on-tume delivery.
12/27/2018
Parvaneh B. VERIFIED CUSTOMER
The service was great ????
12/27/2018
Rebecca T. VERIFIED CUSTOMER
I think my information for my specific account should be looked up before I arrive. Also I left without a service bc I believe the oil change was way to mo expensive compared to any other location near by which I went to give my business to
12/27/2018
James G. VERIFIED CUSTOMER
Gus and Tim were awesome !!
12/27/2018
Darrell C. VERIFIED CUSTOMER
Great and prompt service. Booking was easy with Eric. Overall very happy.
12/27/2018
Matthew A. VERIFIED CUSTOMER
He’s a really good worker!
12/27/2018
Araceli M. VERIFIED CUSTOMER
Daven has excellent customer service and was very helpful.