You employ some of the most down to earth and friendly people, who really do understand what customer service us. I cannot speak enough about how good your people are.
1/2/2019
Ghassan G. VERIFIED CUSTOMER
Josh completed the repairs by the promised date. Great work josh!
1/2/2019
BARNY W. VERIFIED CUSTOMER
Outstanding Service!
1/2/2019
Denise C. VERIFIED CUSTOMER
Bridget called and advised me that I had only put on 3000 miles since last oil change ; therefore, there was no need for an oil change. I really appreciate her honesty as I could have received an oil change and would not have known I didn’t need one. That is excellent customer service!!! and you don’t get that these days. Thank you.
1/2/2019
Jessica R. VERIFIED CUSTOMER
Derek does great work and always makes sure my car is taken care of
1/2/2019
Pena R. VERIFIED CUSTOMER
Yes may i say that Ken is a great people person. He makes you put a smile on your face despite of what a bad day one may encounter. Great job Ken
1/2/2019
Garrett R. VERIFIED CUSTOMER
Of course! I was taken care of and my truck was fixed with good communication.
1/2/2019
SOPHANY C. VERIFIED CUSTOMER
Jaime was respectful, considerate, and professional.
1/1/2019
Ronald A. VERIFIED CUSTOMER
Technician unable to solve lift gate problem.
Otherwise happy with the service.
1/1/2019
JAIME M. VERIFIED CUSTOMER
Jody provided excellent service during my visit on Dec. 31st. She went the extra mile to set up a service appointment for my wife’s Explorer later this week, even though I could have set it up online. Was very satisfied with my service appointment.
1/1/2019
Amy S. VERIFIED CUSTOMER
Hugh was excellent and not pushy. I would definitely come back to see him
1/1/2019
PETER R. VERIFIED CUSTOMER
Jason did an awesome job.
1/1/2019
Derrick B. VERIFIED CUSTOMER
Thank you!
1/1/2019
Bruce V. VERIFIED CUSTOMER
My service experience was horrible. Made an appointment online with Jodie for Saturday morning and she was not there. Jodie did not call me until Monday afternoon. My truck sat at the dealership until Tuesday before someone looked at it. I will never bring my truck back to Grapevine Ford for service!
1/1/2019
Jimmy F. VERIFIED CUSTOMER
GREAT JOB!!!!!!????
1/1/2019
Paul O. VERIFIED CUSTOMER
Thank you so much for handling this matter.
1/1/2019
Stephen G. VERIFIED CUSTOMER
Wonderful experience
1/1/2019
Emmett S. VERIFIED CUSTOMER
I did not have service I leased a new RX
Thanks
1/1/2019
Donald C. VERIFIED CUSTOMER
Daven was FANTASTIC! Professional, experienced, personable, friendly. He addressed all of my concerns. He needs a raise! The entire staff and experience was excellent!