Berkshire Hathaway Automotive Group

Excellent service

It is taking too long.

Super friendly service

We almost look forward to needing maintenance just because the visit is always so pleasant. Everyone is friendly, prompt, accommodating and the great food at the cage' next door is a treat! These "extras" are what would keep us buying vehicles here and recommending the dealership to others!

Johnny and secretary were friendly and professional. I enjoyed the customer service that I received at Lincoln. Thank you

He was very knowledgeable & friendly. He also shows great hospitality helping both my son & I back to our vehicle after it was serviced in the slick snowy weather.

Debbie is always great

Good job by Bridget!

I use Airpark for its convenience to my office. Only. The work seems satisfactory but it’s hard to tell. On my latest visit I wasn’t given a cost estimate of the recommended work. I postponed one of the items but the work still totaled $1,000 and I was not aware until I picked up the vehicle. Surprise, Surprise.

Ronnie is always so accommodating and pleasant when I bring the cars in. He even managed to keep me dry in the down pour both ways.

As always Tony provides excellent when I bring my vehicles in for service.

Great service rep and good workmanship.

Daven was professional and nice. My car was ready earlier than promised.

First class in every thing.

Took too long for appointment and work. I cannot make an appointment and allow my vehicles to sit untouched in a que. Next time I would appreciate not handing over a new car without a rental or to reschedule when the shop can promptly begin work at the appointment. Jody did well to keep me updated.

Derrick Parra has been the best advisor I have had with all my vehicles including different dealers. He has always been polite and professional. He addresses each and every issue and makes sure he understands all my issues and concerns. One thing that is most important to me and that anyone providing service should do is follow through with what they say they are going to do. Derrick does this to the best and highest level anyone could do. He absolutely follows through with and does EVERYTHING he says he will do. He is also sure to double check and verify issues that are covered under my warranty. My car has had multiple issues and recalls, etc. on my visit 3 months ago there was an issue that most advisors might say is not covered under my warranty. Derrick liked into this thoroughly and researched the issue to explain why it should be covered under warranty. At first the warranty company said no, but becasue Derrick is very knowledgeable in cars and how they work and understands the issues, he was able to explain why it should be covered and sure enough the warranty company could do nothing but cover it as it should have been. I hope he never leaves dodge airpark for as long as I am a customer. Thank you Derrick!!

Austin provided great customer service. He kept me informed as to what was occurring while my car was being serviced and gave me an accurate time as to when the car would be ready for pickup.

First time with Mushen, very nice guy and took good care of me in a professional manner. Hope to make him my regular service Guy

Pete is an excellent, knowledgeable and friendly service advisor!

This is the second time for this problem, but Hugh did address it politely.