This is the third time I brought my vehicle in for service
Each time the reciept indicated the vehicle was washed but in fact again it was not.
I question whether everything on the receipt was actually performed
2/13/2019
Kelley W. VERIFIED CUSTOMER
Awesome customer service!!
2/13/2019
Charles K. VERIFIED CUSTOMER
Mike is a personable and thorough service oriented advisor.
2/13/2019
Donald R. VERIFIED CUSTOMER
What I asked for and per the designated time.
2/13/2019
Lee K. VERIFIED CUSTOMER
Great job from Andrew
2/13/2019
Tracey T. VERIFIED CUSTOMER
Your service ****!
2/13/2019
Jack H. VERIFIED CUSTOMER
Johnny is excellent.
2/13/2019
Bryan A. VERIFIED CUSTOMER
I've been to Grapevine Ford many times, and this past experience with Alfredo was by far my best. He was great to work with!
2/13/2019
Brian B. VERIFIED CUSTOMER
Jason, as always brother, thank you for taking such great care of me!
2/13/2019
Ronald H. VERIFIED CUSTOMER
The service team at Reliable are the best.
2/13/2019
Junior F. VERIFIED CUSTOMER
Valet drivers great. Bridget kept in touch. However, there is still an obvious noise obstruction coming from the windshield. Not on the passenger side. This is not a quiet luxury car experience. The notes said it was on the lower drive side windshield, I believe its on the upper side. My husband and I both have experienced this noise obstruction. With all the fans turned off and radio turned off and no other cars around it is very obvious. I struggle to understand how this was not heard by the tech team.
2/13/2019
Kathy D. VERIFIED CUSTOMER
Jason is always super helpful! It makes it much easier seeing a familiar face who is well versed with my vehicle.
2/13/2019
Rob G. VERIFIED CUSTOMER
Josh was outstanding, kept me informed the entire way and worked very hard to keep me satisfied. Even delivered the car to my office.
2/13/2019
David A. VERIFIED CUSTOMER
Took me 4 hours to be told they would not be doing a scratch repair I was promised when I purchased truck 8 months ago this is the 5th time to schedule this repair. It is also ridiculous that it takes 4 hours for a scheduled apt with zaktek. I had to have my wife take me home 3 hours in and pay a Uber to drive me back. I want to get rid of my truck because of how long these basic services are taking and I was told they do not have loaner cars when I made a specific request when I purchased to make sure I wasn’t gonna have these problems. I’m gonna be doing whatever I can to get another vehicle ASAP...
2/13/2019
Dwayne W. VERIFIED CUSTOMER
Aaron is a great service adviser. There was some damage done to my dash by the technical folks - I am confident Aaron will get this corrected...
2/13/2019
Kris R. VERIFIED CUSTOMER
Excellent job and thank you very much !!
2/13/2019
Lonnie S. VERIFIED CUSTOMER
Eddie Sauceda is a great asset to Grapevine Ford.
2/13/2019
Michael G. VERIFIED CUSTOMER
Everyone from Jason Scaff to Joeseph Crawford treated me like a VIP. Top notch!
2/13/2019
Sammy B. VERIFIED CUSTOMER
Third time Alfredo has been my service rep. Great service every time. Thank you
2/13/2019
John S. VERIFIED CUSTOMER
Why do you call it quick express if you have to have appointments to get in end up at NTB they had me out in 30 minutes payed less for the tire plus got road roadside insurance on all 4 tires so if I get a nail in the tire they we replace them free so for tires I will be going to NTB