Did a great job in a timely manner even though I didn’t have an appointment.
2/15/2019
Rachael P. VERIFIED CUSTOMER
Very helpful and kind. He did make several calls to keep me informed.
2/15/2019
Kirk W. VERIFIED CUSTOMER
Alex was great
2/15/2019
Fred M. VERIFIED CUSTOMER
Andrew showed a real interest in me and my PCR 2004 T Bird. Very personsble. Fred M
2/15/2019
Leslie G. VERIFIED CUSTOMER
When i initially dropped of my truck at the appointed time the service person assigned to me wasn’t available. It took about 15 minutes before anyone took my name and why I was there. I had to wait for my vehicle there and was told it may take 3 hours. After waiting for almost 4 hours I finally went looking to find the status of my truck. Since I hadn’t met Jody yet I just grabbed the first person to ask. Of course they sent to Jody. She told me about the issue with master cylinder and that it would be a few days before I get my truck back. It was nice to get the rental in a fairly quick time but I should told the status way earlier and shouldn’t have to go looking for someone to help. The car ready on Monday as originally told. Then it wasn’t ready on Tuesday. Finally was done on Wednesday. On top of it all, the truck was dirty and not cleaned up at all even thought I asked for it to be washed before picking it up.
2/15/2019
Jean O. VERIFIED CUSTOMER
Great service. We will buy our next Chevy here.
2/15/2019
Missy O. VERIFIED CUSTOMER
He’s so hot!
2/15/2019
Oscar P. VERIFIED CUSTOMER
Even after showing a video we’re my frozen door can’t close, the dealer didn’t repair my door saying that they couldn’t reproduce the issue, well, it was 65F when you check a FROZEN door issue, they don’t care about my video showing the issue and just sent me back with a defective door. I’m glad I have the document, for future lemon references.
2/15/2019
Joseph G. VERIFIED CUSTOMER
Grapevine Ford has the best service department and Mr.Sauceda is very professional and very informative and I will be returning
2/15/2019
Donna H. VERIFIED CUSTOMER
Josh was great!
2/15/2019
Ted C. VERIFIED CUSTOMER
Jody was awesome. Great to work with and good communication.
2/15/2019
James M. VERIFIED CUSTOMER
Helped solve ongoing problem.
2/15/2019
Alfred B. VERIFIED CUSTOMER
Friendly, prompt & comprehensive service.
2/15/2019
Patrick G. VERIFIED CUSTOMER
He was great and kept me updated on my truck
2/15/2019
Jay M. VERIFIED CUSTOMER
Daren is the best-he gets things done!
2/15/2019
Doreen L. VERIFIED CUSTOMER
I left my garage door opener in the loaner and it was located and reserved for me in no time
2/15/2019
Melville B. VERIFIED CUSTOMER
She was very helpful
2/14/2019
Molly J. VERIFIED CUSTOMER
This location is great and they took excellent care of me
2/14/2019
Jerry D. VERIFIED CUSTOMER
Josh was great to work with
2/14/2019
Brian R. VERIFIED CUSTOMER
Derrick Parra was my service advisor and his communication with me was flawless. He went above and beyond to make sure to resolve my repairs in a professional manner and felt he was always looking out for my best interest. He is indeed a valuable asset to the Airpark team!