I had an excellent experience at Midway's service department from my check in to check out.
3/15/2019
Connie W. VERIFIED CUSTOMER
Mike and his team always take care if my concerns and do a great job with all repairs my vehicle may need. Very satisfied.
3/15/2019
Holly M. VERIFIED CUSTOMER
Great experience.
3/15/2019
Janelle W. VERIFIED CUSTOMER
Fast and friendly service.
3/15/2019
George Y. VERIFIED CUSTOMER
Sadness !!!
3/15/2019
Joe C. VERIFIED CUSTOMER
Efficient and attentive.
3/15/2019
Jeff G. VERIFIED CUSTOMER
Mike Doyon...Great service experience
3/15/2019
Gayle F. VERIFIED CUSTOMER
The service was explained well and I am very satisfied
3/15/2019
Ben S. VERIFIED CUSTOMER
Jorge was great as always!
3/15/2019
JULIO A. VERIFIED CUSTOMER
Kenneth is a great
3/15/2019
CAITLIN S. VERIFIED CUSTOMER
Service department does not care if you do not want to spend money with the dealership. Rude and does not care about customers at all
3/15/2019
Irma H. VERIFIED CUSTOMER
The personal was very helpful and nice.
3/15/2019
Henry F. VERIFIED CUSTOMER
Eric is always on it
3/15/2019
Alyssa H. VERIFIED CUSTOMER
Andrew was absolutely wonderful! From the moment we arrived, he was so attentive and made sure we knew exactly what was going on and the timeline of everything. He was so good at explaining the process, answering any questions, and making sure we were taken care of during our whole time there at the dealership. Thank you Andrew for everything! You truly made our experience wonderful.
3/15/2019
Ross D. VERIFIED CUSTOMER
Pete’s the best, a real customer advocate.
3/15/2019
John D. VERIFIED CUSTOMER
$600 to replace a purge valve is crazy. It’s a $50 part that takes 5 minutes to replace. $800 for a tune up is crazy too. Luckily I know enough about cars to know when I’m being taken advantage of. It’s sad to think people that don’t know any better are taken advantage of like this. I am a die hard Ford fan and it’s all I’ve ever owned. I wish I could say the same about Ford Service.
3/15/2019
Michael H. VERIFIED CUSTOMER
Very pleased with the service! Great job and I’ll come back.
3/15/2019
Andrew G. VERIFIED CUSTOMER
Slow, deceitful, and overcharged. Save your gas and money and drive to another Ford dealership.
It took 7 hrs to fix a recall and do an oil change when it was supposed to take 3-4 hours. Didn’t even get the car washed.
I made an appointment at 11:30am and dropped the car off to Eddie. We needed a recall fixed and oil changed.
Eddie recommend an oil booster which he said was $21 we got but charged twice that amount ($45). Eddie said it would be ready in 3-4 hours.
We didn’t get a call until 5:30 saying that the car will be ready at 6:10 and he was leaving at 6pm.
So we got there at 5:50pm and Eddie wasn’t there and the car wasn’t even close to being ready. It was still in the workshop.
We waited until 6:40 and the car was finally ready, but wasn’t washed and the inside smelled like oil. Also the recall wasn’t documented so we had to wait longer.
We don’t even know if they fixed the recall properly.
It took 7 hrs to fix a recall and do an over priced oil change.