Berkshire Hathaway Automotive Group

Excellent

Sheila was great! Service was prompt and I’m very happy with the service I received!

Excelent job!!

Great job overall

Ike and Eric had great customer service .. I mostly was handled by Eric who was very easy to work with and was very knowledgeable about my specific vehicle and engine specs .. it was my first service on the truck and was very pleased with timely ness of service appointment and over all ease Thanks

Very satisfied!!! Jon was terrific to work with. Great communication. We appreciate the fact that he was very concerned about the safety of our tires. /// Jim Mathewson and Loretta S

Ms. Young tried to sell me a service package that included work I recently had completed by a Nissan dealership, even after checking the service records in her database, this impacted my trust in her and Cerritos Nissan negatively as this was my first visit. She also did not offer to shake my hand at first meeting. I don’t know if that is policy or not, but I feel it helps build the relationship between customer and dealership. Also, the paper used by the tech to place over the floor mat was left in my car post service. I got grease or oil on my hand removing it. This definitely wasn’t an ideal beginning to my relationship with Cerritos Nissan, and it gives me pause as to whether I might return for a second visit.

Came in at past 8am, on paper timed in at 8:28am. This is only a roof rail moulding replacement. Service advisor said would only need a few hours. Around 11:15pm I approach him after seeing other customers that came after me getting their cars back after servicing it. I ask how long would it still take for my car to be done. Advisor said its already done and mentioned He text me 17mins ago. Told him I didnt receive any text. But when he look at the papers, he said mistook it for another vehicle same as mine. He then said will check up on the car. But I saw him attend first to another customer he knew. I went back to the table I was sitting previously and saw my car now being pulled up in the garage. Saw the technician doing the replacement and timed it and he finished the job in 30+ mins. At 4hours after checking in the vehicle, thats when I got the vehicle back. I understand if its only 2-3 hours but wouldnt be service be FIRST COME FIRST SERVE. Other customers that came/arrive after me, got their car back earlier than mine. Even the lady sitting close to me arrive around 10am, then her advisor said we checked all your brakes and she will have her car in a few mins. The thing that disappoint me a lot is that FIRST the replacement part is paid/ordered a week ago in advance SECOND Got the schedule at 8am locked down last week as well THIRD the car was only brought in if you ask about it after 3 hours of waiting. Its a real BIG disappointment after waiting for 4 hours and seeing the work only done for 30+ mins

Great service! John was great and made sure I was taken are of!!

Pete was able to combine two service visits into one visit, and complete both in less than one day. I think he went the extra mile to provide an excellent service experience.

Thank you for the excellent service Tony. I am truly satisfied as usual with the service.

Carl did a fantastic job of handling my service request!

Very satisfied

I am satisfied with the service. mr NACA was professional and friendly. He explained work to be done and it was finished at a reasonable time.

Jaime was awesome!!! Looking forward to expressing my experience when the survey arrives!!!

Keep up the good work.

I brought my truck in for an oil change. It turns out one of Nissan employees hit my truck into another vehicle. After waiting two and a half hours Kenneth Vasquez calls me over to explain the situation. In so many words He says that he was doing me a favor by telling me my truck was hit. That he could have just given me my keys. This type of service is absolutely unacceptable! I spoke with Peter the service manager and am still waiting on a call back from him. I purchased my truck at Cerritos Nissan because i thought i would get A+ service. Boy was i wrong. Once my truck is fixed i have no intension of ever bringing any of my 3 Nissans to that dealer again. I will also discourage any friends or family from going there. Kenneth needs addition customer service training.

I waited for 4 hours for a multi-point inspection and a check engine light diagnosis. Plus I had an appointment so it felt like it was unprofessional having me wait that long, despite how busy it was. I didn't even get a car wash.

Derrick did a great job but I do not have as much faith in FCA and haven't totally made I'm my mind with airpark cdjr. I will return because of Derrick. If he leaves I probably wouldn't return.

Jody did a very good job assisting me.