Sean did his job well. GM Engineering has not. To show me a service tip page that tells the tech that the rear camera won't give a clear reliable picture because the signal goes through too many boards before reaching the monitor is asinine. Telling me that version 08 or whatever of the Silverado presents a clear reliable picture but my 2018 isn't capable is also asinine. Instead of having the EE hide his/her head in the sand plus explain how he/she engineered it wrong, have him/her fix the problem. This is a federally mandated safety item isn't it? Just curious plus disappointed in GM. I left a copy of that bulliten with Dillon Turner, sales floor.
8/5/2019
Justin W. VERIFIED CUSTOMER
My service advisor has helped me before. As I pulled up he greeted me and asked me about a previous visit. I was impressed he remembered some of the small details I had told him before. Andrew definitely goes above and beyond to take care of his customers.
8/5/2019
Julian A. VERIFIED CUSTOMER
Great customer service!!
Andrew is very customer focused and pays great attention to detail.
Very impressed and he is a prime example of what keeps me coming back to Grapevine Ford. My normal tech Pete was out however Andrew did what Pete does so well. Great Service by all!!
8/5/2019
Barbara J. VERIFIED CUSTOMER
Jason is great and is very informative.
8/4/2019
Thomas R. VERIFIED CUSTOMER
Always great friendly service
8/4/2019
Ajia S. VERIFIED CUSTOMER
They are very kind and very hospital and friendly
8/4/2019
Curtis C. VERIFIED CUSTOMER
Excellent people to deal with
8/4/2019
Darrell W. VERIFIED CUSTOMER
Job well Nine.
8/4/2019
Matthew M. VERIFIED CUSTOMER
I have no complaints about my service. I would recommend the dealership to anyone.
8/4/2019
Kelli D. VERIFIED CUSTOMER
I'm very happy with the service Sheilah Keilman provided. Our Pacifica was returned to us in a timely manner. I'd recommend Sheilah to my friends when they need Mopar service.
8/4/2019
William Y. VERIFIED CUSTOMER
Every thing was ok
8/4/2019
Shanetta E. VERIFIED CUSTOMER
Great service on my car pumps done in a timely manner I would recommend anyone to continue ticket service with you guys
8/4/2019
David K. VERIFIED CUSTOMER
Mia was friendly and professional. She kept me informed on the progress of my services. Customer waiting area was excellent, modern design and complementary amenities.
8/4/2019
Eva B. VERIFIED CUSTOMER
Did a great job
8/4/2019
KIRK C. VERIFIED CUSTOMER
Nice work
8/4/2019
Rosa P. VERIFIED CUSTOMER
Great customer service, good job done.
8/4/2019
Chamile S. VERIFIED CUSTOMER
I came to pick up my vehicle today and the part that I took in to get fixed was not completely fixed. I was very disappointed and now I have to return my car back to the shop on Monday. I paid a little over $1100 to have my car fixed. Also I was told verbally that my oil would be changed and I would be charged. Well there also was no oil change on my car. Very poor customer service.
8/4/2019
ERIC H. VERIFIED CUSTOMER
Jorge was very friendly and attentive.
8/4/2019
Maria O. VERIFIED CUSTOMER
Quedé satisfecha con la atención.
8/4/2019
Rene D. VERIFIED CUSTOMER
My license plate was broken when I came to pick up my car. The employees didn’t alert me of what happened or anything. Never returning to this place.