Berkshire Hathaway Automotive Group

Bridget, did an outstanding job, thecar looks great. Couldn't be happier.

Alfred was helpful

Dont park cars under a tree....ask Bob.

Andrew was polite and professional.

The service manager, Rimmel Narsi, was excellent. He was attentive, courteous an knowledgeable. Thank you for the quick, efficient service.

I was sold a vehicle without working headlights & definitely without my knowledge, headlight & brackets where replaced within 24 hrs of purchase, less than 20 hours of drive time and the left light is out. I was told to bring vehicle in and was told you would have your mechanics make another attempt or it would be sent to the Chevy dealer to get to the bottom of the issue with vehicle. I dropped vehicle with you on Tues. 7/31 and received a call on Fri. August 2 stating that I had three choices- 1. You could put me in a new vehicle 2. I pay for all labor 3. I pay for all parts Nothing like I was told when I dropped it off. Understandably frustrated already knowing the direction this was taking I came to pick up my vehicle. I was told upon arrival that my vehicle would be a couple minutes as they needed to put it back together and I needed to speak with my sales person who came out with a coworker. My sales person did not say a word, the coworker could see I was frustrated and was the one who reassured me that the sales manager had the right to declined the vehicle would be repaired properly or any offers he put on the table & was told that my vehicle was ready to go. I chose to wait outside for it. As 15 minutes passed I asked for my vehicle and the response I received was, it’s three blocks away I just sent someone for it. My response, when I got here you said it was in the back? His response, we have another shop 3 blocks down where we worked on it. I was speechless and walked out where I silently waited another 30 minutes for my vehicle. I am now left with a vehicle that I paying $15,000 for, with approximately 20 hours of Legal drive time and if anything can only be driven during the day and my story those are my options. So, I will be writing a formal letter including all my proof to Better Business as well as women’s rights & rights for seniors. I will also be sharing my story that I have proof of in all of my speaking engagements and organizations that I am connected with as I would not want anyone to have the experience and hardship I have received in your dealership. Sincerely, Patricia V

Quick and efficient

Andrew always goes above and beyond to ensure my needs are met. I appreciate his class a customer service

Very good service. Not sure if my Silverado is fixed yet.

The best team I have worked with!

Perfect

Yes/no are not enough adequate responses to answer the question. Mr. Nava is a genuinely nice person but I was at the dealership too long yesterday without receiving any notice as to why it was taking so long. But I do like Nissan and Mr. Nava and I will return.

Mike Doyon is a great service rep and he must be a tremendous asset to the service department

My car was checked and repaired in the time frame that was promised and I really appreciate that.

Bridget was fantastic she took over with a bad situation regarding my tire. I had maintenance done on my car and rotated the tires they rotated the tire that had steel cord worn through all the way around on the inside and put it back on. Again Bridget responded exceptionally well and kept me satisfied we all have problems it’s how you handle them when they come up and Bridget did a very very good job

Ken was very friendly and helpful.ken was professional and kept me informed on status of my repair and car was ready when promised.

First time at a dealership. Very happy!

Brian was always friendly and very helpful

Service is always top notch!

Did not call us when my car was ready. I went there after three hours and other service guy was not too happy that he was left with our car so I wasn’t too happy about that.