Nathan did an amazing job. He is a credit to your organization and makes me want to get my next car from your dealership.
10/15/2019
Gary S. VERIFIED CUSTOMER
I received a text several hours after picking up my truck stating I would be notified when the truck was ready. There appeared to be a break down in the communication process. The system needs some work.
10/15/2019
Michael B. VERIFIED CUSTOMER
Outstanding customer service
10/15/2019
ASHLEY H. VERIFIED CUSTOMER
Got me in and out very quickly even without an appointment. The cafe and waiting area are a great perk.
10/15/2019
AUNDREA W. VERIFIED CUSTOMER
Chandler was amazing as always.
10/15/2019
Berry Jean. VERIFIED CUSTOMER
Everything was great as usual, been a customer for several years. Always received exceptional service with all departments.
10/15/2019
Ron I. VERIFIED CUSTOMER
Excellent customer service demonstrated by Andy...thank you for taking of my vehicle in a timely manner!
10/15/2019
Bruce M. VERIFIED CUSTOMER
Bob did a great job and kept me informed as my recall repair was being fixed
10/15/2019
David L. VERIFIED CUSTOMER
Very satisfied. I will be happy to do the mfg. review.
10/15/2019
DAVID S. VERIFIED CUSTOMER
Alfredo is an asset to your organization. He is very customer focused.
10/15/2019
Melissa S. VERIFIED CUSTOMER
Bryan was great, very helpful.
10/15/2019
MEEKA J. VERIFIED CUSTOMER
He insisted he washed my car, l explained to him the car was as dirty as it was when I bought it in. There was no water on car. He was polite and courteous. All he had to do is say, okay bring your car back for a was l like going to nissin dealership..
10/14/2019
Crystal W. VERIFIED CUSTOMER
Hugh was great! I will definitely service my car again with Hugh.
10/14/2019
TERRI F. VERIFIED CUSTOMER
Hugh is awesome!
10/14/2019
Rob C. VERIFIED CUSTOMER
Pete was great. Very in tune with my service and treated me well throughout the process.
10/14/2019
JOSH G. VERIFIED CUSTOMER
Service Advisor (B Barrera) was very professional. She answered all my questions and provided insight into the repair process.
10/14/2019
JULIE S. VERIFIED CUSTOMER
Always enjoy coming up there.
10/14/2019
DAVID O. VERIFIED CUSTOMER
I wanted my tire leak fixed. It has leaked since I bought it. Two different Ford dealerships have not fixed it. The interaction was fine but problem not fixed
10/14/2019
NANCY H. VERIFIED CUSTOMER
Everyone i have spoken with at Grapevine Ford has been very pleasant and professional whether on the phone or in person. I recently had my oil changed and Andrew Wagner assisted me in the service department. He was super nice and kept me informed, since they were quite busy. At the end of my appointment he looked over my service order to make sure everything was correct. I really appreciated that. I will definitely be back. Thank you Andrew and the girls at the cashiers desk!! NANCY H
10/14/2019
Steven F. VERIFIED CUSTOMER
Technician removed my custom mats without my permission. He did not advise me until I asked why they were missing. He then tried to tell me I was unsafe and reckless for using custom mats.