Berkshire Hathaway Automotive Group

I’ve done business with Grapevine Ford since 2008....BECAUSE you have Daren Hayden!

Best experience I’ve ever had with a service department. Miguel was awesome!!

Total satisfied with the service

Friendly people,told me how long it would take.that's how long it took.very happy with the experience as a whole.thanks

So quick simple and fast with great employees who care about my needs. Thank you

Bryan was great at keeping me updated regarding my service and answered all questions needed. He went above and beyond checking in. Great service from him and I have already referred him to a friend

Rimmel took care of my needs in a timely fashion.

Understood circumstances and provided guidance that was affordable alternative to help make car useable and sale worthy.

I brought my vehicle in on Saturday for a scheduled appointment. I wasn’t on true schedule, but showed my confirmation email and it wasn’t a problem. A few hours later, I was asked if i wanted to replace all four of my tires. After I stated I wanted to wait on the tires, I was told the Zaktek would be done and I’d be contacted when my car was ready. I tried texting for an update an didn’t receive a response. I showed up around 4:30 pm (a half hour before closing) and was told my vehicle was ready. After a few minutes, I was told there was a miscommunication and my car wasn’t done. I was offered the loaner car for Sunday and told my car would be done Monday. I called Monday and the woman I spoke with said my car should be done but someone would call. Again, no call back. I showed up again and was told my car was done, but because my advisor was on vacation, I couldn’t get my car back and was offered the loaner vehicle again. I appreciate the willingness to let me keep the loaner car, but it is not convenient to have to drive back and forth to the dealership when I work a full time job and have to shuttle two kids around to and from school and sports practices. I called today (Tuesday) and have not heard anything about the status of my vehicle.

Service representative was good. I just find it funny how they say your car will be washed and vacuumed before pick up and car was still dirty inside and dirt still on back windows. I’m use to the Dallas TX Sewell service and doesn’t compare.

I can always count on Pete Roshell. As always he took car of us

Wait was too long Count not find my service advisor.

Issac was great...explained everything clearly and his attitude was outstanding

Charlie was an excellent customer service employee.

Johnathan Ortiz is the reason why I come to Cerritos Nissan. Although is it out of my way, I do not trust anyone other than Johnathan to help me. Not only is he friendly but takes the time to thoroughly explain the repairs being performed. He also has the patience to answer my many questions. For me, Johnathan is tmy go to guy when my Rogue needs maintenance!!

Thanks for taking me in so late in the day and having me out so fast. Great service.

Eric Adamson always provides exceptional service. He is friendly, knowledgeable and honest.

Drew was great ! Thanks for the great service !

Service was well done.

I’m really happy My service was great