Over charged ! $158 for a Lexus Headlamps where on line it shows one shouldn’t pay more than $62-$75 for part and labor ..
11/17/2019
Jack D. VERIFIED CUSTOMER
Jose is the best...excellent service.
11/17/2019
Devin S. VERIFIED CUSTOMER
Fantastic Service
11/17/2019
Tony N. VERIFIED CUSTOMER
Edger was a pleasure to work with and he kept me well informed of the progress on my truck!
11/17/2019
Dave G. VERIFIED CUSTOMER
Always great service at Reliable!!
11/17/2019
Michelle B. VERIFIED CUSTOMER
I was having trouble with someone listening to the issues and poor customer service I felt I was receiving. In the end John Marino and Shawn, the service manager made things right. That is the reason I would recommend airport Chrysler jeep.
11/17/2019
Marggaret T. VERIFIED CUSTOMER
Traded this car in same day as warranty work.
11/17/2019
Dubravka R. VERIFIED CUSTOMER
Advisor not in on Saturday. Took 10 mins to find someone who would help me. Then 15 more minutes for the car to be delivered.
11/17/2019
Bryan B. VERIFIED CUSTOMER
I felt your service was very good . Victor did a great job for me ????
11/17/2019
Veronica G. VERIFIED CUSTOMER
Above expectations!
11/17/2019
GABRIEL G. VERIFIED CUSTOMER
The wait time was excessive of 5 hours of a oil change and a.c. diagnosis.
11/17/2019
Michelle L. VERIFIED CUSTOMER
Michael Doyon was spectacular. Helped me remove my bike rack so I could get my Zaktec done. Very kind and accommodating. He is the best person I have interacted with yet at the service department.
11/17/2019
ANDREW K. VERIFIED CUSTOMER
Your team gets a 9.9 for my recent visit.
I made a schedule change and you handled it perfectly, thank you!
I drive an RX350, my loan car was a NX and on the day I went to buy fuel I could not find the button on the dash to open the fuel door. I placed a call for assistance but did not get a reply until I was at South County Lexus, poor response time, if I did not figure out how to open the fuel door. (Note to Lexus Design Team; The interior Fuel Door switch is a Security Concern, with the switch on the inside no one can access the fuel fill opening to add anything that should not go in the gas tank.)
Settings: The settings for my exterior mirrors and lights were changed but not returned to my previous settings.
Communication; mixed review, I gave my Cell # for primary contact, I was in San Diego, my wife received a call from South County about my service appointment, she was 90 miles North of San Francisco. I like the Text Option, great function.
Special thanks to Hassan for his coordination of my service experience and review of my extended warranty.
My RX350 performs just like the first day I got it, thanks to the South County Service Team!
Andy Kotnik
11/17/2019
ED F. VERIFIED CUSTOMER
This is 2nd year I've done oil change, only one small complaint took a little long, but was told hsd to get a filter from parts house. So all good, Thank You. Edgar Farnsworth
11/17/2019
Glen M. VERIFIED CUSTOMER
Mike did a great job.
11/17/2019
Juanita G. VERIFIED CUSTOMER
The work was completed o. Thursday. As of today, Saturday, I am still waiting to get the paperwork. I was told I was going to get an email with it the next day. It didn't happen. Also, I brought my car un Wednesday T 8 am as my appointment. My car did not get any work done until the next day.
11/17/2019
Jorge R. VERIFIED CUSTOMER
Great service!
11/17/2019
Brittany A. VERIFIED CUSTOMER
Alfredo was AWESOME! He took care of me and my Escape exceptionally! Customer Service and time is one of the best I have received at a dealership. Love how I didn’t feel pushed to do anything extra or add this and that, I received honesty!
11/17/2019
Ali A. VERIFIED CUSTOMER
This experience has been the absolute best I’ve had from a dealership service department in a long time. Jacob was very professional and attentive to my service needs. He reassured me that he would handle everything in a timely manner and made sure that I was updated throughout the entire process.
11/16/2019
Alex V. VERIFIED CUSTOMER
RGD was extremely helpful and Michael was a great mechanic