Tyler was amazing. However, the crowded lot makes it hard to even go to the quick lane or other service lanes. If I wanted to get in line, I would’ve blocked a driveway, then I couldn’t go around to the second line because there wasn’t enough space for me to drive in the enterance. The fact that there are cars parked on both sides made it feel like a safety violation, because I couldn’t see if anyone was walking around cars or if I was going to hit a car or if I was going to get hit. I called the service department and got someone who wasn’t even on site to help me figure out where I should park, making me more frustrated because I was trying to help/be understanding.
12/11/2019
William B. VERIFIED CUSTOMER
Jason gave me great service & a concise explanation of the work completed!
12/10/2019
YOLANDA D. VERIFIED CUSTOMER
Thanks, Alfredo!
12/10/2019
Khalid M. VERIFIED CUSTOMER
Thanks, I was very impressed with the results of my Service with your department. Eric was very helpful and kept me informed every step of the way.
12/10/2019
ARTURO L. VERIFIED CUSTOMER
First class service. Thanks Josh
12/10/2019
James G. VERIFIED CUSTOMER
Trying to convince me that a design flaw in my ultra lux es350 that cost fee 50k is ok saying "that's the way it was designed" is not becoming of Lexus of which I have owned 7 and looking for an SUV as we speak, you are a top tier dealer get on the phone with Toyota and fix the Marc Levinson sound or risk losing many loyal c u stoners Jim g
12/10/2019
Joyce Z. VERIFIED CUSTOMER
Evan was exceptional ????????
12/10/2019
Elizabeth M. VERIFIED CUSTOMER
Hassan took excellent care of me and my car runs perfectly now. I will always ask for him to help me with future service
12/10/2019
Paul K. VERIFIED CUSTOMER
Jon did nice job once I was able to contact him. It was a bit of challenge making the initial contact with Jon....he seems like a pretty busy guy. Once we spoke Jon went out of his way to be helpful.
12/10/2019
Arika J. VERIFIED CUSTOMER
However the little girls at the desks inside were rude and completely incompetent probably need some more training
12/10/2019
Renate T. VERIFIED CUSTOMER
Thank you for your service. Your curtesy and cocern is heartwarming. The technician(s) servicing my old car are the best.
12/10/2019
Marina X. VERIFIED CUSTOMER
Great service Victor!
12/10/2019
Douglas B. VERIFIED CUSTOMER
Always great service!
12/10/2019
Helene B. VERIFIED CUSTOMER
450$ is too much for the simple repairs recommended. The rep was fine but going toLexus isn’t cost effective.
12/10/2019
Michael M. VERIFIED CUSTOMER
Isaac was friendly,and professional my car was ready earlier than I expected. Except experience!
12/10/2019
Hilda H. VERIFIED CUSTOMER
Made my reservation, Rommil was polite, efficient by explaining my car issues and the costs to repair. It was done in the time frame quoted.
12/10/2019
Wendy S. VERIFIED CUSTOMER
Great service- nice employees!
12/10/2019
John L. VERIFIED CUSTOMER
Fast easy visit
12/10/2019
Monica G. VERIFIED CUSTOMER
Mr.Fuentes is very computan, effiencient & courteous.