Attentive customer service. Pleasant to work with.
12/10/2019
Brandon S. VERIFIED CUSTOMER
Eddie couldn't care less about my satisfaction. It started off poorly when my appointment that I made online could not be found in the system. He told me it would be several weeks before they could look at my vehicle and that I did not qualify for a loaner. I have a full time job and two kids. When I asked Eddie how I was supposed to get by without a car, he looked at me with a straight face and said I could Uber. He then told me my "score" of 66.6 was really low, which helped me understand why I was not treated like a priority customer. I could go on and on about my actual experience with my vehicle. The lone bright spot was the sevice manager, Venny. Grapevine Ford has lost any chance of future business for me and my family.
12/10/2019
Ryan H. VERIFIED CUSTOMER
Jorge provided me with outstanding service and addressed all my concerns. I’ve actually never been talked to by a service manager in such a friendly approachable manner before. Dude, keep being real with customers. No doubt, you’ll earn their trust like you earned mine! Thanks man!
12/10/2019
Sharon B. VERIFIED CUSTOMER
Everyone is always very pleasant at each visit
12/10/2019
Dan H. VERIFIED CUSTOMER
Mike Doyon is a fantastic service advisor and I couldn’t be more satisfied with his service.
12/10/2019
Jan M. VERIFIED CUSTOMER
Although it took quite a long time (over 3 hrs. to change a sensor), Jorge is always polite and informative. Such a pleasure.
12/10/2019
Mellisa V. VERIFIED CUSTOMER
Jason went above and beyond to help us with our repairs.He was the epitome of professional yet kind at the same time.
12/10/2019
Eric C. VERIFIED CUSTOMER
Throughout a very difficult situation, Bryan was nothing shy of a professional. He made sure my family and I were taken care of every step of the way and I would highly recommend him to others.
12/10/2019
Megan B. VERIFIED CUSTOMER
Brenton went above and beyond. Extremely helpful, helped me understand everything my car needed, and what I could do in the future. He knew all about my warranties and helped me to understand. I couldn’t be more pleased with my experience today. Amazing service.
12/10/2019
Sharon H. VERIFIED CUSTOMER
Friendly fast service
12/10/2019
Christina C. VERIFIED CUSTOMER
We always have our cars maintained by Kenneth. He is very considerate and delivers on time.
12/9/2019
Victoria T. VERIFIED CUSTOMER
In the past I was asked to purchase the oil conditioner with the oil change, this time it was just added on. A simple oil, and filter change minus $15. coupon ended up being 97.00 I'm on a budget and most likely will not be coming back after two years of service.
12/9/2019
Christy B. VERIFIED CUSTOMER
Andrew was great. He was friendly and honest with me in what my vehicle needed
12/9/2019
James L. VERIFIED CUSTOMER
Great service!
12/9/2019
Phyllis P. VERIFIED CUSTOMER
Thank you Jose l **** was a great help and I like it that he was moved from inside to outside. He made sure that I was comfortable and my family.
12/9/2019
Aaron T. VERIFIED CUSTOMER
Zero communication for 3 days. Got the runaround every time I called for a status. The people who answer phones couldn’t find record of my vehicle and the service advisors are not all on the same page. Seems the right hand has no clue what the left is doing. Basic questions could not be addressed and customer service was nonexistent. Everything is pushed off on the service advisor who “just left” whenever I would call. Asking for the service manager was a waste of time as well. He’s apparently always in a meeting. For future needs I will only take my Ford to Ford dealerships. AutoNation is a cancer. I don’t care for a response or a call back and I will likely not answer - I would however like my detailed invoice emailed Today. I still have no proof anything was actually done over the 3 days you had my vehicle.
12/9/2019
Robin F. VERIFIED CUSTOMER
Pete was prepared to explain what service my car needed and completed the job on time