RGD is very informative and helpful, he explained everything in detail.
12/12/2019
Holly C. VERIFIED CUSTOMER
I love working with Isaac, he’s friendly, has knowledge & expertise & I appreciate that.
12/12/2019
Christina P. VERIFIED CUSTOMER
Service reps were prompt and polite. I appreciated the use of a loaner car. Hassan was very efficient with updates about my car while it was being serviced.
12/12/2019
Navin G. VERIFIED CUSTOMER
Perfect Advise- No Pressure
12/12/2019
George S. VERIFIED CUSTOMER
Very professional in his service.
12/12/2019
Anthony R. VERIFIED CUSTOMER
My service writer, George has been fantastic with communication. However, the service department as a whole has been disappointing. Being told that there is no resolution for a diagnosed and known issue and sent me on my way having to return again with same complaint. Now have to bring vehicle back a 4th time for another issue that tech said was fixed and was not.
12/12/2019
William R. VERIFIED CUSTOMER
Great experience. Quick and efficient. Sheilah was great.
12/12/2019
Helen B. VERIFIED CUSTOMER
Iit was very good
12/12/2019
Richard L. VERIFIED CUSTOMER
Makes customer comfortable
12/12/2019
Saundra B. VERIFIED CUSTOMER
He was a very nice young man very helpful and took my car right in and it was done within hour thank you so much for your fast and friendly service
12/12/2019
Shawn M. VERIFIED CUSTOMER
Edgar was great. Was honest and caring. Had an issue with MPP program and he got the finance manager so we could get a solution to the issue. Still an issue but working on a solution
12/12/2019
Ali B. VERIFIED CUSTOMER
Thank you Tim. I appreciate your help.
12/12/2019
Mary L. VERIFIED CUSTOMER
Service advisor attentive to detail
12/12/2019
Brady B. VERIFIED CUSTOMER
Daven was great
12/12/2019
Linda S. VERIFIED CUSTOMER
Isaac always takes great care of me. I am well informed and advised on any work that is to be done. He takes the time to answer any questions I might have. The service is completed promptly by expert technicians which is important to me. All contacts I have made with your Lexus employees have been very friendly and helpful. Thank you one and all.
12/12/2019
Windell H. VERIFIED CUSTOMER
Great sense of himor
12/12/2019
MELISSA H. VERIFIED CUSTOMER
I don’t think being cocky and arrogant is professional or acceptable when a customer is expressing themselves it’s important to be understanding and compassionate to them not cutting people off and over talking them.
12/12/2019
Colin M. VERIFIED CUSTOMER
I thought the woman working with customers (Mary?) was not clear in giving me directions upon arrival. She was a bit offhand at the desk when I asked what I was supposed to do. After I sat in the lounge for half an hour I had to get up and look for someone in order to find out why I hadn’t been seen yet.
It’s so important that the people out front - the first people a customer sees and is in contact with - are informed, clear communicators and are 110% on their follow through. This woman was not. I felt like she didn’t care one way or another if she was there or not.
On the other hand, my rep Tim Rau was great, moving my service along promptly. I was very happy with him and with the two young guys that drove me over to and picked me up from MV Mall.
12/12/2019
Hilda D. VERIFIED CUSTOMER
Job well done I normally went to Newport but I live in Mission Viejo I had a wonderful gentleman named Isaac he did an excellent job I hope you appreciate him I was very happy he toke care of me very well and very prompt and I will switch from Newport to you from now on because of him and your service was great my car is doing well thank you so much .And thank you for having such a nice young man working for you
12/12/2019
Kenneth H. VERIFIED CUSTOMER
B was responsible and engaging !
I’m very pleased with her service!