Chance was nice to talk with and looked at my vehicle seat that has malfunctioned. Couldn't help me with it but appreciated the effort.
12/20/2019
Letticia T. VERIFIED CUSTOMER
i still don’t have my car
yet ! still waiting for them to call me ..
but i’m ok they offer me a car rental
12/20/2019
Dean R. VERIFIED CUSTOMER
Ronnie's great to work with.
12/20/2019
Laura C. VERIFIED CUSTOMER
Jonathan fue muy atento conmigo tiene un buen trato al cliente
12/20/2019
Elizabeth H. VERIFIED CUSTOMER
Evan was fantastic
12/20/2019
John R. VERIFIED CUSTOMER
Tint is already coming off windows,
Tire pressure Indictator does not work on any tire
Can't see out of rear camera, looks like water is inside lens
12/20/2019
Greg R. VERIFIED CUSTOMER
I am completely satisfied with the service provided by Laura Benevides. Laura is a solid communicator and I would recommend her to friends who utilize the Grapevine Ford Service Department.
I am rather dis-satisfied with the Service Technicians however. My F150 was brought in fo address two recall items, battery replacement, and oil change. During service, it was identified the water pump needed replacing. All good so far. However, after 6 calendar days, my truck was returned to me as status ‘service complete, only to find upon starting the truck, the engine idled roughly and the ‘check engine’ warning light was illuminated. This idle and check engine issue was not present when I dropped the truck off for service. Additionally, my transportation contingency arrangements had now expired and I was placed in the position of needing to leave the truck for additional service and incur the cost of a rental, due to the problem that was not present when I brought the truck in for service.
12/20/2019
Richard S. VERIFIED CUSTOMER
Very cordial, helpful and pleasant to work with service dept. Finance mgr. and trade in mgr. were very rude, inconsiderate and unfriendly; I will never consider your establishment for any further business!
12/20/2019
CRISSY V. VERIFIED CUSTOMER
My service advisor is the BEST!!!
12/20/2019
LOU F. VERIFIED CUSTOMER
Find a different windshield installer/vendor.
The experience with this vehicle from the purchase to now has been a painful experience. This is the third vehicle I’ve bought from Grapevine Ford. It will be the last I will buy from Grapevine Ford and the last Ford I will ever buy. I am so disappointed in the lack of finish and quality of build. It was aggravating when I was told that the side trim panels on the windshield were “ known to break and fall off with normal use”. I have been a Ford customer for over a decade, it ends I sell this Explorer.
12/20/2019
Randy R. VERIFIED CUSTOMER
Jody did a great job!
12/20/2019
Brenda H. VERIFIED CUSTOMER
Quite friendly, informative and thorough. Easy to follow and understand. Willing to answer questions.
12/20/2019
Brenda H. VERIFIED CUSTOMER
Quite friendly, informative and thorough. Easy to follow and understand. Willing to answer questions.
12/20/2019
Conrad D. VERIFIED CUSTOMER
Great service. Vehicle was ready for me to pick up sooner than expected.
12/20/2019
Barbara M. VERIFIED CUSTOMER
Daven provides consistently superior service!
12/20/2019
Monique C. VERIFIED CUSTOMER
Only complaint is it always seems to take longer than it should for a simple oil service. Especially with an appt. Aside from that, I was happy with the service I received!
12/20/2019
Michael R. VERIFIED CUSTOMER
Kenneth is always super personable and detailed oriented. I appreciate him answering my text after I had a blow out on the freeway. After the truck was serviced he adjusted my front license plate after it got bent from the dealership car wash. I also left my key fab at the counter and was able to start the truck because my other set of keys were in my purse. He sent someone to my house to drop it off for me. Hands down the best customer service I have EVER received.