It took 4 days before my vehicle ever got seen by a mechanic but the assistant manager told me that my vehicle would be done in two days when I dropped it off for service. It took me calling several times just to get my vehicle looked at. When I would call Laura wouldn’t return my calls and give me any updates. I finally just drove up there and spoke with the manager over fleet just because he was the first person that I saw with a manager title on his door. Clarence did more for me in the five minutes that I spoke with him than anybody had done in 4 days. The guy is an awesome person but he seems to be the only one. I will definitely never advise anyone to take their vehicle there.
12/22/2019
Maria H. VERIFIED CUSTOMER
Good work and thank you
12/22/2019
Navnit P. VERIFIED CUSTOMER
Everything great
12/22/2019
Julie C. VERIFIED CUSTOMER
Only thing negative is since my truck is no longer under warrantee when I asked when paying if the work that was just completed was guaranteed I was told no and unfortunately I won’t know until summer I’d it was fixed completely.
12/22/2019
Connie D. VERIFIED CUSTOMER
Always wonderful!
12/22/2019
Louisa B. VERIFIED CUSTOMER
Nate answered all my questions, was very kind and made sure I didn’t have any more questions. I would like to have him help me the next time I come in for anything. Thanks
12/22/2019
Veronica J. VERIFIED CUSTOMER
I made my appointment the same day and was able to be seen at a time convenient for my work schedule. Service was fast, Scott was thoughtful and communicative. I love Lexus of Mission Viejo.
12/22/2019
Steven M. VERIFIED CUSTOMER
Very Exceptional Professional Communication skills. Understanding Everything requested! 10+
12/22/2019
Saied Y. VERIFIED CUSTOMER
Nothing
12/22/2019
Marvin R. VERIFIED CUSTOMER
Service was very good
12/22/2019
Alfredo Z. VERIFIED CUSTOMER
No problem my pleasure .
12/22/2019
Robert S. VERIFIED CUSTOMER
Carlos was very professional and provided exceptional service.
12/22/2019
Allen B. VERIFIED CUSTOMER
Excellent service dept.thank you Carlos:)
12/22/2019
Michael H. VERIFIED CUSTOMER
Superior Service as always. Thank you Drew and Team.
12/22/2019
Jerry R. VERIFIED CUSTOMER
As always, excellent service.
Happy Holidays to the entire South County Team.
Thank you.
12/22/2019
Lauanna C. VERIFIED CUSTOMER
I'm truly happy to come to Cerritos Nissan for my car service. All the staff are so professional and very caring. Thank you for taking such good care of my 2009 Nissan Altima
Thank you,
Lauanna C
12/22/2019
Rachel S. VERIFIED CUSTOMER
My youngest daughter recommended for me to take my car to Grapevine Ford for my oil change. I was very impressed with the Service Advisor Andrew Shannon. This gentleman was very informative and friendly. He listened to all issues and followed through. I would recommend him and Grapevine Ford to everyone I know. My eldest daughter took her car there last week with a different Service Advisor, and she too had a wonderful experience.
12/22/2019
Mary S. VERIFIED CUSTOMER
Hugh Abbott is a wonderful caring service advisor. Thankful to have him taking care of our car care.
12/22/2019
Karen H. VERIFIED CUSTOMER
Hugh was kind and very helpful.
12/22/2019
Justen T. VERIFIED CUSTOMER
Made an appointment for 8:15 for an oil change. Didn’t leave till 10:30