Alfredo and his team provided great service, as they always do. I really appreciate how Alfredo communicates throughout the process even on simple service items such as today. I will continue to bring my families who led to Grapevine Ford for service because of advisors like Alfredo.
1/4/2020
Donna R. VERIFIED CUSTOMER
Jason is super! Friendly, attentive and knows everything about Ford
cars! We enjoy bringing our car in for service because of him! Thanks
1/4/2020
Edith R. VERIFIED CUSTOMER
It was so refreshing to receive great customer service which Tyler provided. I was almost at a conclusion that customer service is a thing of the past. But thanks to Tyler I feel their may be hope. You rock Tyler thank you for a pleasant experience.
1/4/2020
Jace B. VERIFIED CUSTOMER
I live in Dallas but decided to bring my truck (which is a hand me down from my grandfather who passed away) on request of my father who knew of your dealerships good reputation. Needless to say the truck has significant value to me and my family. Jason went above and beyond to ensure that the truck was well taken care of. He called me numerous times throughout the process to explain different services and make sure I understood exactly what my truck needed. I couldn’t have asked for anything more and will never take my truck anywhere else except straight to Grapevine Ford and straight into the hands of Jason.
1/4/2020
Guillermo H. VERIFIED CUSTOMER
Great service by Alfredo, everything was fast and results were perfect.
1/4/2020
Gale H. VERIFIED CUSTOMER
Mr. Lugo provided his usual good service.
1/3/2020
Patrice O. VERIFIED CUSTOMER
Johnathan was very business like in handling the servicing of my car and very friendly. He kept communication open as well as kept me updated about the servicing of my car.
1/3/2020
Jose H. VERIFIED CUSTOMER
Estoy satisfecho con el servicio gracias
1/3/2020
Christian V. VERIFIED CUSTOMER
Once again, RGD took excellent care of my NX. Thanks and see you next time
1/3/2020
Bob H. VERIFIED CUSTOMER
Kenneth was great! He did help resolve an ongoing issue with another dealership. Had to go back to the original dealership to have them correct the issue. Will return to your dealership for any future work moving forward.
1/3/2020
Satish N. VERIFIED CUSTOMER
Was checked in quickly. Sheilah Keilman was quite professional and helpful. Service was done in less than the estimated time. Sheilah had me on my way with no issues. Easy peasy!
1/3/2020
JORGE P. VERIFIED CUSTOMER
Thank you Pete for an excellent customer service.
1/3/2020
Angelica B. VERIFIED CUSTOMER
Very friendly and informative
1/3/2020
Charles C. VERIFIED CUSTOMER
Hassan is professional and provide excellent service !
1/3/2020
Yadira L. VERIFIED CUSTOMER
The service provider made sexual comments toward me and made me feel scared and uncomfortable. I spoke to a manager and was changed to a different provider.
1/3/2020
Mark B. VERIFIED CUSTOMER
Will give you the highest marks!
1/3/2020
Alfredo E. VERIFIED CUSTOMER
The malfunction warning showed up again on my way to the store. It disappeared when I turned the engine off. Then on my way home it appears again.
1/3/2020
Valarie J. VERIFIED CUSTOMER
When the service representative knew I was upset about a service that I purchased at the time of my car purchase, He was then quite unprofessional. He called my name and walked in front of me the door closing on me that led to his office. I will never be back
1/3/2020
John W. VERIFIED CUSTOMER
Jody was great! Very helpful
1/3/2020
Quanita M. VERIFIED CUSTOMER
I liked how things went, I was nervous at first and then he explained to me they should still do a good job and that I had nothing to worry about and that I was going to be well taken care of and everything!!