Richard was personable, direct, great eye contact and explained things thoroughly! Excellent experience! Thank you!
9/22/2023
Harmony D. VERIFIED CUSTOMER
Joe was so helpful and professional! He made the whole experience fantastic with working around my crazy work schedule.
9/22/2023
Todd S. VERIFIED CUSTOMER
Richard was great. He got the part and job done in 1 day. I wasnt expecting or plan for that great of service.
9/22/2023
Kenneth M. VERIFIED CUSTOMER
Gary is an awesome customer service manager.
9/22/2023
Ronald T. VERIFIED CUSTOMER
Quick oil change, much appreciated!
9/22/2023
Deborah J. VERIFIED CUSTOMER
Joe was a pleasure ti work with on our visit from start to finish. He was professional, cordial , positive and enthusiastic. Thank you very much Joe
9/21/2023
Peter S. VERIFIED CUSTOMER
Great job helping make economic decisions for me to expedite the service.
9/21/2023
Mark M. VERIFIED CUSTOMER
Joe, is always EXCELLENT
9/21/2023
Mohammed I. VERIFIED CUSTOMER
Kyle is the best service advisor I have worked with, that's why I always come back to him. Thank you.
9/21/2023
Isam M. VERIFIED CUSTOMER
Joe is the best, he is very nice and professional and gets the job done
9/21/2023
Ashley J. VERIFIED CUSTOMER
Joe was legitimately the best service advisor I have ever had. He was very patient and helpful. I can’t thank him enough for everything. He helped me through my anxiety with my jeep and made me feel more comfortable with the repairs. I will be definitely coming back for any future help with my jeep. Thank you Joe!!!!!
9/21/2023
Nate M. VERIFIED CUSTOMER
Garry was a huge help! He is very knowledgeable and was able to quickly diagnose a problem that was being looked at by previous service managers multiple times. He is very responsive and detailed. It was my first time working with Garry as the previous service rep I was working with is no longer on the team. Thanks Garry for making my service apt for my Jeep gladiator easier.
9/21/2023
Justin B. VERIFIED CUSTOMER
10/10 customer service
9/21/2023
William B. VERIFIED CUSTOMER
Professional, Knowledgeable and Personable- Provided a prompt response every time I had a question. Thank you.
9/21/2023
Lynn M. VERIFIED CUSTOMER
Anthony was great as always. I'm giving him a ten plus
9/21/2023
Lloyd M. VERIFIED CUSTOMER
Serv Rep, Joe, was likable, helpful and professional. I hope recall repair was done properly. Time will tell. I was appreciative of Joe ‘s offer to give me $15 credit to get Lyft back to dealership when our vehicle was ready. Fortunately, I was able to get my own ride. My husband and I were grossly displeased w pitiful hand wash/ detail service on our Jeep to make up for shotty wash job performed at our first visit, against our wishes. Todd L. said he would be sure to make it up to us with a great hand wash/detail job in the future, but he appeared very disinterested when it came time to deliver on his promise on our subsequent visit. And, the result was pitiful - smear marks on paint, dirty windows and wheels filthy, appearing untouched. I believe your shop owes me $70 to restore our vehicle to the condition it was in when we first brought it to you for service. Hope you run that one by Todd and see if he’s a man of his word- or not. I’ll look forward to hearing back from you.
9/21/2023
Michelle C. VERIFIED CUSTOMER
Thanks!
9/21/2023
Christopher K. VERIFIED CUSTOMER
Great care, listened and fixed properly.
Thank you
9/21/2023
Scott Mills. VERIFIED CUSTOMER
Well done!
9/20/2023
Brett P. VERIFIED CUSTOMER
The service and warrantee documentation were handled in an excellent manner. The only issue that I would like to pass along to the management of Airpark Jeep/Chry is the lack of traditional customer service by the dealership in terms of customer transportation. The deletion of a transport van/driver is a false economy. The move to Ober/Lyft services may have helped resolve customer complaints regarding wait times you apparently did not appreciate the costs of that solution. So may I suggest rather than sustain the loss of business by leaving the customer to fend for themselves you reconsider a van or two and the hourly wage of the drivers. Given the alternative between no service or some time delay I suggest your customer base would choose the latter. Finally, I would like to comment your service representative Richard Small for going the extra mile to handle my service in an efficient friendly professional manner.