Berkshire Hathaway Automotive Group

Service personnel friendly, knowledgeable and efficient.

Jacob was very knowledgeable and offered exceptional service. I was very impressed with his service. Keep up the great work.

Jacob was very knowledgeable and offered exceptional service. I was very impressed with his service. Keep up the great work.

I think the service dept is stellar. Thank you.

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Great service

There was not much to do as my car has very low mileage but the customer service was excellent! Thank you

Tony is excellent always on his toes providing exceptional customer service. Thank you again Tony. Mary F

The appointment went fine, I just feel it was too long and nothing really was done but a tire rotation and oil change. I got there at 9:00am and wasn’t done until 11:00am? 2 hrs for an oil change seemed long. Maybe work on your average time? Also the Jeep wave program said that I get priority service at our dealer but didn’t really seem like it. I don’t know not really impressed, had better service at Toyota and Honda. Thanks Nallely Slipher ****-****-xxxx

My new explorer was completely ready for me to drive off after my purchase. The did an excellent job.

Always great to work with.

I was very impressed with how I was treated.

Pete make sure your completely satisfied with vehicle needs.

My experience was great. The salesman, Dillin was fantastic. He took the time to stop and talk to us when no one came out to greet us. He stayed with us and walk us through the process even though we did not have an appointment.

Debbie P is always helpful and patiently explains details and options.

Good service - fixed the problems and got the car back same day.

Very satisfied!

Andrew is a MORON and therefore treats his clients (me) like I have 0 brain cells. I have been fighting with an issue for over 3 months and I've attempted to be polite about the issue because it's not an easy find. However, I 100% know what the problem is now - passenger side exhaust manifold is leaking. But, he blames everything under the sun as the reason I'm down on gas mileage and power. I've paid thousands of dollars of my own money chasing down this issue and I FINALLY found the problem. I bring it in and both Andrew the tech refuse to listen to reason. Then, worse yet. I receive the truck back on Friday and the Air Conditioner isn't working. So I immediately get Andrew back out and he starts playing with the dials and settings, trying to get it working. Then he tells me that's just normal. I need to go drive it around and it will start working. That's just the way it is. Nothing is wrong. You know what's REALLY funny? My wife almost smacked him as he's telling me that I'm stupid for thinking my AC isn't working now. You know what's even worse? MY AC WASNT WORKING AND I COULD PROVE IT AND YOUR REP STILL WOULDNT LISTEN!!!!!!! I ended up going somewhere else and they found that the high pressure sensor is having an issue. And when codes were pulled they ALSO found the EXACT issue that I stated to both Andrew and your technician - underboost issue - passenger side exhaust manifold is leaking. So not only did I have to listen to Andrew telling me that I'm too stupid to own a vehicle and that I have 0 clue about how my vehicle operates and behaves, but then I am subsequently proven correct by someone who actually knows how to do their job. The ONLY reason I'm providing 2 stars is because I have had a couple of issues fixed, but I'm always treated like I know nothing. Even when the items are fixed under warranty, and I've proven that I know what I'm talking about, I am still treated as though I'm too stupid to operate a vehicle or that the air I breathe is wasted because I simply exist. I'm sick and tired of knowing more than your service advisors and technicians, and being treated in an inexcusable manner. The ONLY way for Grapevine to remediate this issue is to completely reimburse me for the parts and labor that I'm now out because your advisor and technicians refused to properly do their job.

I am happy with my choice of purchasing at airpark. People was kind and helped me with my needs.

Jon is alwa ugh GM m ys helpful, keeps to the promised times on work, and shows genuine care for you and your vehicle. Jon and his service staff have continued to give quality professional service to both Fiats that I purchased from your dealership. Thank You as always!!... Gerald C