Very professional & extremely polite to my son & I during our appointment.
10/21/2020
Lyndon S. VERIFIED CUSTOMER
was given 4 hr time frame to complete the repair but took nearly 6 hrs and still haven't received my receipt for the work done as Mr walker said he would email me once lincoln approved it and was not given the car wash most customers receive just so he could get me out of service.
10/21/2020
Thomas G. VERIFIED CUSTOMER
I checked behind your work. My ask was simple, change the battery. What impressed me was he technician used a terminal protection kit and terminal grease. In my mind, your technician treated my car like it was his. Thank you.
10/21/2020
Dave M. VERIFIED CUSTOMER
Thanks for the 5 star service!
10/21/2020
Ron S. VERIFIED CUSTOMER
Fast service
10/20/2020
Joel R. VERIFIED CUSTOMER
Good person
10/20/2020
Kyran B. VERIFIED CUSTOMER
Excellent service
10/20/2020
Regina B. VERIFIED CUSTOMER
My vehicle was ready at the time given upon check in. Service Technician was professional and respectfully. Waiting area was very clean. Free coffee was available from a vending machine.
10/20/2020
Hector G. VERIFIED CUSTOMER
Jaime nava is a very good and responsible employee. He always treats costumers right with respect :)
10/20/2020
Ruby P. VERIFIED CUSTOMER
Excellent customer service. Thank you, Ivan.
10/20/2020
Tony F. VERIFIED CUSTOMER
The nicest service rep. I have ever had.
I appreciate his attitude and manners. Good for you
Tony F
10/20/2020
Elva V. VERIFIED CUSTOMER
Gracias.????
10/20/2020
Maria V. VERIFIED CUSTOMER
Ivan Arreola fue muy amable con amigo.
El me pregunto como me podia ayudar.
Cuando yo le estaba explicando el problema el me escuchó muy atento a lo que yo le decia
Entonces el me contesto muy amable y me explico lo que le arian a mi carro.
He ido varias veses al dealer y nunca me habian atendido tan amable y con paciencia.
Antes de hoy no hubiese querido regresar al dealer porque habia tenido mala experiencia de servicio.
Me gustaria que hubieran mas empleados amables y educados como el joven Ivan Arreola.
Despues del servicio de hoy, espero regresar en un futuro al dealer y recivir el mismo servicio que Ivan Arreola me brindo.
Si nececitan algun pregunta para confirmar oh verificar este survey.
Mi numero es ****-****-xxxx
Gracias
10/20/2020
Laura S. VERIFIED CUSTOMER
Receiving the best customer service possible at Cerritos. Eric has always taken the time to listen to my vehicle concerns and not brush me off like other dealerships have. In addition always explains the outcome of the service and any follow ups needed. Thank you for your attention and time!
10/20/2020
James H. VERIFIED CUSTOMER
The problem was resolved quickly
10/20/2020
Eric A. VERIFIED CUSTOMER
The team demonstrated outstanding customer service even in the midst of today's concerns with Coronavirus. Kudos to the team!
10/20/2020
Stephen M. VERIFIED CUSTOMER
Very accommodating!
10/20/2020
CHRISTOPHER S. VERIFIED CUSTOMER
Efficient and hospitalable...
10/20/2020
Michael M. VERIFIED CUSTOMER
Extremely nice and explained everything thoroughly. Paloma was excellent!
10/20/2020
Laura W. VERIFIED CUSTOMER
Rgd is the best. Takes care of my car really good.