Would have liked to have the additional key fob I paid $250 for available when I picked up the truck. I’ve been told the only time to cut a new key is on Thursdays between 12 - 2. I don’t live in Grapevine and have a full time career, so this is going to be difficult to complete!
Mike Russo
11/17/2020
Terry S. VERIFIED CUSTOMER
I was very pleased with the way Jason Scaff kept me in the loop about the proses with my truck and the repairs.
11/17/2020
ED S. VERIFIED CUSTOMER
Jason did an EXCELLENT job- Best service Manager at Grapevine Ford hands down!
11/17/2020
Eric R. VERIFIED CUSTOMER
Robert was great. Very professional. Got me in and out. I explained my last oil change episode there. I took my business elsewhere. My wife decided to give it one more chance. I’m glad we did. Thanks to Robert, I will be a repeat customer.
11/17/2020
Roberta S. VERIFIED CUSTOMER
Alfredo is always awesome ???? never disappoints!
11/17/2020
Roger H. VERIFIED CUSTOMER
Good job
11/17/2020
DEBBIE S. VERIFIED CUSTOMER
Sean was thorough in his explanations. He wore his mask. I felt comfortable.
11/17/2020
MISTY C. VERIFIED CUSTOMER
They broke my car and tried to blame me, when I asked for a copy of the photos they took of my broken wheel. The service guy told me, "its not in your best interest to have these photos". To which I said I didn't care i wanted them. Still have yet to receive photos. Escalated to GM corporate and have been in contact with them regarding this matter.
11/16/2020
Jr A. VERIFIED CUSTOMER
My experience was horrible...the problem that I came in to get fixed was not fixed but instead I was diagnosed with getting something else done. My 2004 Armada was having ABS brake problems and I informed the advisor of the problem. Having been major problems of the armadas I would think that my explanation of what was happening would be enough to know that their is something going on with the brake booster. My brake pads were at 4mm and rotors are fine but was advised this was the problem which in fact I know it wasn’t the problem. I don’t go into the dealer service department completely dumbfounded and to not listen to what I was saying the problem was is insulting!!! This problem is famous for the armadas and just hearing the description of the problem I would think the service advisor and even the serve technician would know exactly how to fix this common problem!!! Wow what a headache
11/16/2020
BRIAN F. VERIFIED CUSTOMER
Marvin did a great job communicating what needed to be done and accommodating my schedule. He was very professional and obviously has a great focus on the customer experience.
I will request Marvin in the future.
11/16/2020
JACQUELYN D. VERIFIED CUSTOMER
Anytime, Mr. Fears always provides excellent customer service.
11/16/2020
Maria S. VERIFIED CUSTOMER
carlos medellin is very efficient
11/16/2020
Georgia P. VERIFIED CUSTOMER
Ivann is a very helpful, respectful person. He has great customer service skills
and is a pleasure to work with.
11/15/2020
Margarita R. VERIFIED CUSTOMER
As always, great service. Thanks.
11/15/2020
Neil S. VERIFIED CUSTOMER
Isaac was great - a pleasure to work with. Same for Evan who I've worked with in the past.
11/15/2020
Crystal W. VERIFIED CUSTOMER
He was helpful and professional
11/15/2020
John E. VERIFIED CUSTOMER
Excellent professional service from Eric and the team.
11/15/2020
Laura R. VERIFIED CUSTOMER
Since he arrived he was very friendly and explained everything very well to me
11/15/2020
Frederick P. VERIFIED CUSTOMER
good service
11/15/2020
Ingrid L. VERIFIED CUSTOMER
Outstanding service. I’m always know high quality Service Eric Adamson .