Berkshire Hathaway Automotive Group

Debbie did an amazing job, the service and the vehicle repairs seems to have resolved the issues for which it was brought in and they identified other issues I had repairs done on as well. The return of the loaner was the biggest concern. It was delivered to me, there was little introduction and no pre-inspection. There was a tiny tiny paint chip on the front of the hood upon return, likely not visible from a standard walk around of the vehicle. I was charged $300 for the “estimate repair” of “painting the hood” when likely it will be touched up and unnoticeable. Very frustrated over that, as I Not only did I spend $1100 and the inconvenience if not having my own vehicle back in a weeks time due to Chevy parts delivery issues, which forced me to keep the loaner and drive it back and forth to St Louis (Poor likely this issue would not have occurred head and I had to drive the vehicle for an extended amount of time due to Chevys issues ), but I also would have considered that “normal wear and tear” as described in the loaner contract. Other rental organizations do not charge for minor issues like that as a result of standard driving and this was considerably smaller of an issue than even they concern themselves with. Very frustrating that I had to pay $300 for this. So much for a “free loaner” as it woulda been cheaper for me to have rented a vehicle for 10 days at $25/day than to pay a BS charge for an estimated repair that likely will never happen that could have been there prior to myself getting the vehicle.

Thank you for taking care of me and my car

I came in for a flat tire without an appointment and Chris take care of it. Thank you

Brian was Very Helpful and got the job done!

Great job

Cerritos Nissan quiero desirles que tener personas Como Victor Silva Dias los ase # 1 es una persona Muy a Mable i Atento Gracia Cerritos Nissan

Great service

Thanks for your good work

Carlos was nice and friendly but the car was dirty when returned, which odd after applying the coating it should have been more clean.

Jon was wonderful,as always,in taking care of my car and answering all my questions. I also appreciated that he wore a mask when interfacing with me. However, I was disappointed when waiting in the waiting room how many employees from the inner offices came through the waiting area and congregated around the coffee area without wearing masks. We're all in this together and should be protecting each other as well as ourselves.

very professional and kind . He explained things in detail. Thanks for a great experience

Issac went above and beyond what I expected from a service rep. Outstanding!

Thank you for your service very friendly employees I highly recommend jaime very positive energy great vibe.

First of all, Alexis was prompt and efficient with the service on my car. Tim, my service coordinator, was fabulous. Personable and knowledgeable, he helped make the service easy. An added plus was a drive to the mall during my service time!!!!!

Thank you

Been taking my cars to Cerritos Nissan for years and have tony as my advisor most of the times,he is great very professional very helpful and always making sure we get the best experience as costumers

Very great job.

Friendly customers service

Excellent service!

My experience with the cerritos team was very smooth & quick , especially with the check-in process, also liked that mr vargas was very informative on what my vehicle may possibly need to keep the vehicle in great shape. Other than that the service was curbside at it's best. Definitely pandemic proof!