Berkshire Hathaway Automotive Group

That was actually my first experience with Reliable Chevrolet and I have nothing bad to say about it my encounter with Austin was as it should have been. I was late for my appointment but that didn't seem to be an issue. If I'm ever needing to go back there would be no hesitation

Great service! Very funny!

Pete and team made the maintenance experience pain free except for the invoice!!

Always great service thanks to Tim.

Victor was great, thoroughly communicated any issues or concerns. Overall, provided great customer service

Eric Adamson my specialist is great. Always courteous

He was polite and made sure it was done efficiently!

Alfredo was very friendly and helpful. The only complaint is we had a 10:00 appointment and it took 2 hours to just get an oil change and filter. I feel that the appointment was a waste!

Great service !!! I’m not ready to trade my car in yet , I love my current car, but maybe next year

Terrible experience. Had my car for three days and basically told me it’s $1,100 just to figure out what’s wrong and how to fix it. I’ve had one bad experience after another here. You keep a car for three days and never check in with the customer? We plan our lives around having a car. No communication what so ever. Awful. Never going here again and I will never recommend someone go here. Ever.

Isaac was great!

My service advisor RGD was outstanding. When I told him needed to be super careful during COVID, he made sure everything outdoors, cleaned and distanced for me. Good experience.

I have been a loyal Nissan customer for many years and because of the excellent customer service provided by Jaime Nava this is the reason why I trust and choose Nissan of Cerritos to take care of my vehicle. Jaime is very personable and goes over and beyond to explain the mechanical issues with my car . I will continue to go to Cerritos Nissan to service my vehicle. If I had to grade Jaime from a 1 to 10 scale he would be beyond that number for his great customer service and great attitude. He treats customers with respect and a big smile making you welcome to Cerritos Nissan.

Great service! Excellent feedback and response. Timely completion of the repairs. Estimate was accurate and with no change. Job well done. Jason is the Go-to guy!

I had an 11am appointment with Paloma. I get there at 10:58, a young checks the computer and says you have an appointment with Paloma she’ll be right out. I waited about 5 minutes with no contact from Paloma. I go back towards the service window thinking if she sees me she will come out. She looked at me and continued walking around behind the counter. I asked the young man who greeted me and he said it should only be a few more minutes. So I wait to get my vehicle checked in. While I’m waiting someone with an appointment who’s vehicle was having problems pulled into the service area. While I’m still waiting to get checked in this car was able to talk to an associate, the associate drove their car around the block to hear the problem and also get a quote and decide to leave. All while I had and appointment and still haven’t even got a hello or even eye contact from Paloma. After waiting for 30 minutes I had enough And asked the young man can someone else check me because I’ve been waiting for over 30 minutes. A few minutes later Paloma comes to me says how can help you? I told her I have a 11am appointment and you can help me by checking this car in. She never introduced herself to me, didn’t tell me sorry for the wait. Just started writing on her paper. Based on my check in experience with Paloma, Cerritos Nissan fails and I would not consider coming back. I had something I need to do that day. I thought I would be able to check my car in at 11am and take an Uber really fast for a meeting, but instead I missed the meeting because I wasn’t checked in for 34 minutes after my APPOINTMENT TIME. Why was I checked in 34 minutes after my scheduled time? Why were other people able to be scene without an appointment before me with a appointment? If, and a big if because I watched for a little bit. If Paloma was busy for the full 34 minutes why couldn’t she use some communication and greet me, tell me it’s going to be a few minutes. Or why couldn’t she communicate with her fellow employees and ask one of them to help me since she knew how much time had passed. Or maybe why couldn’t she just multi task and break away from whatever she was doing check my car and go back to what she was doing? I mean after I waited the 34 minutes the check in of my car only took about 3-4 minutes then someone drove my car to the back where the work gets done. If the check in so fast with no Communication to the customer why make me wait over 30 minutes. I will not do business here at Nissan Cerritos any longer. I will find another Nissan dealer not associated with Cerritos Nissan to support. Yes this is based off of me waiting over 30 minutes passed my APPOINTMENT to be checked in. It’s based off no communication from the associate when I finally get contact with her. It’s based on nobody else in the area not noticing that Paloma wasn’t helping and choosing to be team player and do her work for her. It’s based off an online appointment schedule system that mean absolutely nothing after you make an appointment. You can have a 11am appointment but the workers want to stand around talking about other customers and eat breakfast sandwiches then you will wait until they are done because obviously Cerritos Nissan feels like I’m on their time. Honor the appointment times. I don’t care what’s going on, if a customer has a scheduled appointment you make sure they are seen and checked in on time because there’s probably a reason why they made the appointment time. Like they have things to do. Paloma fails, the team that seen me standing around and decided not to help fails, the ones passing out or eating breakfast sandwiches fail. Cerritos Nissan fails.

I will rate 10s on everything. South County Lexus is world class. Scott Monge is terrific and the whole team is the best!

Brian does excellent work, but your customer service is the worse I never seen, when I call they answer once, than or they hang up on you or the call to service department is never answered, the is a shame on your service, thanks

Victor Silva was awesome, thanks!!

Excellent Customer Care and service! Thank you!

Tim was my service Advisor he was a 10 for sure. He was extremely professional at the same time being warm and friendly. I had my car detailed I didn’t recognize it when I got it back. It looks spectacular like a new car. I hope this message reaches the GM. Thank you South County Lexus