Although two of my wheels were damaged with some scratches and small gouges during the install Austin was sincerely applogetic and will order replacements for me. I understand things like this can happen but his professionalism and promises to make it right left me completely satisfied.
1/22/2021
Oscar V. VERIFIED CUSTOMER
Miguel Luna was an excellent person to deal with, Very attentive and always there to answer my questions, By far the best person I’ve had the pleasure to deal with in this dealership.
1/22/2021
Perfecto S. VERIFIED CUSTOMER
Outstanding job
1/22/2021
Shane R. VERIFIED CUSTOMER
Aaron is always a pleasure to work with. Wouldn’t go to anyone else!
1/22/2021
Antoinette G. VERIFIED CUSTOMER
Great Job! Everyone was very helpful and friendly.
1/22/2021
Douglas S. VERIFIED CUSTOMER
Andrew was good and kept me updated but my problem still exists and it’s something that the mechanics just can’t seem to find - as long as they say it’s good and the computer does not show any issues - I will live with the squeal I get when I turn car off and the fan seems to run high at times while driving - the other issue is it seems that every time I drop my vehicle off it’s there for 5-7 days which seems like an awful long time as my other car is never in the shop that long
Doug
1/21/2021
Jim C. VERIFIED CUSTOMER
I set an appointment for 9:30 am on a Thursday morning a week in advance, when I took my vehicle in at such time and was issued a loaner. My reason for the service was to check my transmission for gears banging and was told it was normal, at this time I said run the diagnostic which they said they would at my cost for a vehicle with warranties, I said fine. My problem is at 4:00 pm they still hadn't looked at it and gave me the excuse they only had one technician and there were cars before me and said I wouldn't get it back the same day. I lost a day of wages for this and they acted like they could care less. The service I received was un acceptable for the multiple purchases I have done there and will not make another one with them or recommend them to anyone. I also do not want a call from them to discuss this with. I spent over 80,000 with them and they won't see a dime more.
1/21/2021
Roy H. VERIFIED CUSTOMER
Chance does a great job of keeping me informed about my vehicles. He also provides GREAT customer service.
1/21/2021
Cheri M. VERIFIED CUSTOMER
Darren is the best. He is very communicative and responsive. I would not take my car anywhere else!
1/21/2021
Alan B. VERIFIED CUSTOMER
Evan is the best
1/21/2021
JERMISHA D. VERIFIED CUSTOMER
Bob was very communicative and extremely helpful. My only issue is the rain guard on my front passenger side window was damaged some time between the almost 3 days that my vehicle was being serviced.
1/21/2021
Matt C. VERIFIED CUSTOMER
Aaron was great, no complaints.
1/21/2021
HNTB (. VERIFIED CUSTOMER
Kevin helped me coor times and was accurate on time for work to be completed which helped my scheduling. He seems to be a good guy
1/21/2021
KURT S. VERIFIED CUSTOMER
John has assisted me since I purchased my vehicle. He is very polite, professional and knowledgeable with the service industry. He is a pleasure to work with.
1/21/2021
JAY W. VERIFIED CUSTOMER
Many thanks Aaron for always keeping up to date on the progress of my vehicle repair.
1/21/2021
Janet B. VERIFIED CUSTOMER
All good Hassan was on it. He gets the 10
1/21/2021
Vijendrea P. VERIFIED CUSTOMER
RGD was most helpful in taking on my numerous Lexus maintenance questions
and seems he really has a good knowledge of his Lexus products.
Highly recommend his professionalism and knowledge to other Lexus buyers.
1/21/2021
Claudia D. VERIFIED CUSTOMER
Mr Fuentes provides excellent customer service care and this is my second time he has assisted me. I feel confident and he seems to look out for clients since his suggestions are trust worthy and looks out for his customer. I would rate his service as number 10