John Otero was a true professional. Very accommodating. He let me bring the car in early… And arranged a ride for me back-and-forth. Five stars
2/5/2021
GRETCHEN S. VERIFIED CUSTOMER
Compliments go to Miguel Luna. He was very accommodating and easy to work with. It was nice to have prompt communication from him regarding the service needed and status of my vehicle. Thanks Miguel!
2/5/2021
MICHAEL B. VERIFIED CUSTOMER
Was supposed to have zaktek treatment on my Corvette. I took the car to the car wash before I came for the treatment. The car was supposedly done in a half hour and I got home I could tell nothing was done at all because the water spots were still there from the car wash earlier. Zaktek is a 7 step process that take up to 3 hours or more if done correctly. I feel they drove the car in and out of the shop and that was it... very unhappy with this
2/5/2021
Yaritza A. VERIFIED CUSTOMER
My advisor lied saying my key battery was fixed, but it was not... Also I’m surprised my car needs soo much expensive service to be done when 8 months ago it was perfectly fine. Very weird and sketchy these dealerships are, especially now they’re eager for money. Anyway my advisor was very nice but not helpful at all, offered me a service but lacked to tell me what it was for just said it would help, when she called about my transmission didn’t really tell me much just that I needed it? Had to read everything for myself after getting my car back. and I didn’t get my free car wash either. I don’t think I will be coming back to this location again.
2/5/2021
Marcy C. VERIFIED CUSTOMER
Love RGD's service and personable personality.
2/5/2021
Sror K. VERIFIED CUSTOMER
Trustworthy , professional , treating customer with respect .
2/5/2021
Nhi T. VERIFIED CUSTOMER
Good service, thank you
2/5/2021
Robert A. VERIFIED CUSTOMER
Very fast and efficient service. Thank you.
2/5/2021
MICHAEL G. VERIFIED CUSTOMER
Tyler was amazing!! He made me feel like I was at home and provided one of the best customer experience I’ve ever had...Shout out to him and his department y’all guys killed it for me .
We need more Tyler’s in the world
2/5/2021
Lidia R. VERIFIED CUSTOMER
Victor was fantastic. Great service!
2/5/2021
Dan Z. VERIFIED CUSTOMER
The car is fine. I would suggest that the next time your employees are having a loud and heated disagreement they find some place else to yell at each other where customers won’t be forced to listen to it.
2/5/2021
Ali A. VERIFIED CUSTOMER
You did a great job. Thank you.
2/5/2021
Donna M. VERIFIED CUSTOMER
Customer Waiting area lacks WiFi and electrical plugs for charging cell phones
and tablets!! Waiting for completion maintenance was made onerous thereby. Not everyone wants to watch tv.
2/5/2021
Ralph B. VERIFIED CUSTOMER
Jaime took care of all my issues. He was knowledgeable,insightful, very helpful and kind. Just what the paying customer should expect. He has given me faith that good people still exist in big business and most of all they still care about the customer. I wish more people followed his example. Because of Jaime I intend to end my acquaintance with Carson Nissan, tell everyone I know about the great service I experienced and bring all of my business to Cerritos Nissan.
Ralph
2/5/2021
SHANRIKA M. VERIFIED CUSTOMER
Great Customer Service.
2/5/2021
KATHLEEN K. VERIFIED CUSTOMER
Hassan was courteous, professional, efficient and thorough in addressing concerns about my vehicle.
2/5/2021
Mercedes G. VERIFIED CUSTOMER
Excellent Custumer service
2/5/2021
Shayesteh S. VERIFIED CUSTOMER
The explanation was great and everything was clear and good helpful.
On time they gave me the text to pick up the car and happy with all services so far.
2/5/2021
Kristie O. VERIFIED CUSTOMER
There were communication issues but Victor corrected the issues in the end.
2/5/2021
JUAN O. VERIFIED CUSTOMER
Great experience as always. Car is taken care of, I have loaner car to go and work, and they call you when car is ready. Plus it is washed.