I have always had issue with this dealearships service department. For the most part people are pleasant and try to be helpful but often I feel like I am part of a comedy of errors. The latest was that they lost all history of my car and service on my car. I had to supply them with past invoices so that they can recreate my account. Even when I provided fhem with the past services. I was still told that I needed service on things it was evident that I had already had done from my own records. When I went to finally retrieve my car, nobody was available that knew how to take a credit card. Everything is always an ordeal. Even with all this not once did anyone suggest that or think that maybe they should apply some discount to the bill for all my troubles. Really should I have to do your job and then pay you for it too.
2/22/2021
Rudi R. VERIFIED CUSTOMER
I don’t believe anything was done to my truck it was in for a zatec coating but when I got my truck back it was dirty and didn’t look like anything was done
2/22/2021
Martin V. VERIFIED CUSTOMER
Excellent customer service. Great job Victor!!!
2/22/2021
Cesar A. VERIFIED CUSTOMER
Alfredo did a.good work
2/21/2021
Billie R. VERIFIED CUSTOMER
Very helpiful
2/21/2021
Tonystephanie C. VERIFIED CUSTOMER
I was very pleased with my service advisor Jamie
2/21/2021
John P. VERIFIED CUSTOMER
Eric was clear on the services to be provided. Everything was done on time and sass agreed. Excellent service.
2/21/2021
Jeffrey F. VERIFIED CUSTOMER
Was very satisfied with my first time service appointment.
2/21/2021
Lorna D. VERIFIED CUSTOMER
Sure. I will do a survey ????
Excellent service from Ronnie and he even taught me something about my car door handle that I didn't know!
Thanks Ronnie!
2/21/2021
Juan R. VERIFIED CUSTOMER
Un agente fuy eficiente y muy capacitado.
2/21/2021
Lucica L. VERIFIED CUSTOMER
Isaac was not only pleasant to work with but very professional and knowledgeable! Great experience, thank you Isaac!!
2/21/2021
HENRY R. VERIFIED CUSTOMER
John Marino did an excellent job, kept me informed of the repair status and vehicle was ready when I arrived.
2/21/2021
Cherie E. VERIFIED CUSTOMER
Ivan did excellent job.
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2/21/2021
Kurt W. VERIFIED CUSTOMER
Tim was great. He was professional and extremely courteous.
2/21/2021
Dmitriy I. VERIFIED CUSTOMER
Isaac Lam is the best service rep. He’s knowledgeable, friendly, and very helpful.
2/21/2021
GARY G. VERIFIED CUSTOMER
Great service. Knowledgeable, got the work done right and friendly.
Highly recommend them.
2/21/2021
Susan S. VERIFIED CUSTOMER
Thanks Scott for handling my service call today! You are very knowledgeable about the Lexus line of vehicles and answered all my questions. Thanks for the great customer service!!
2/21/2021
Charles W. VERIFIED CUSTOMER
Wonderful customer service Victor truly is great employee well attentive take care of all my needs
2/21/2021
Robert B. VERIFIED CUSTOMER
Excellent service. I appreciate getting my pickup in so fast and repaired.