The service was great but the scheduling was not. When I booked my appointment the representative said the service would take 3-4 hours. When I arrived I was told it would be 5-6 hours because I was not waiting on site. That was a big inconvenience for me because I had a medical appointment scheduled that afternoon. I had to leave my car overnight and pick it up the next day.
3/19/2021
Jorge R. VERIFIED CUSTOMER
Thank you for everything
3/19/2021
Modashr N. VERIFIED CUSTOMER
Very pleased
3/19/2021
Marina A. VERIFIED CUSTOMER
Great service, thank you
3/19/2021
Carolina H. VERIFIED CUSTOMER
Isaac Lam demonstrated exceptional customer support. He was able to accommodate my schedule, provide me with an complimentary vehicle and communicated throughout the process. He helped set appropriate expectations for time and he surpassed them making it easier for me to get my job done with little impact on my family or job. Isaac had preordered the parts and was on top of things. Much different from my prior appointment. Well done Isaac
3/19/2021
ALAN K. VERIFIED CUSTOMER
Thanks
3/19/2021
Carla D. VERIFIED CUSTOMER
Brad is the best!!!
3/19/2021
Rose S. VERIFIED CUSTOMER
Well done
3/19/2021
Darren L. VERIFIED CUSTOMER
Scott was amazing. Very professional, great attitude and made sure everything was taken care of. I really appreciate it.
3/19/2021
Claudia S. VERIFIED CUSTOMER
Ivan Arreola was such a great help. He walked me through everything. Very nice gentleman.
3/19/2021
Shawn S. VERIFIED CUSTOMER
I was very happy with my experience today. Jacob was informative about vehicle needs and current status. He provided exemplary customer service.
3/19/2021
Shirley T. VERIFIED CUSTOMER
Three times to complete a timely service. 2nd visit was due to Low Tire (had consulted with my tire peeps : tires were 2-3 lbs low.). Returned for Time 2 : “well your batteries monitoring pressure in the tires are PROBABLY low : replace... for $1000. Again , next day, I got a Low Tire msg : I drove our again for Inspection. NOW he said spare tire had corroded bead, due to age.
WHY wasn’t there an “Inspection” earlier rather than guessing at they problem which cost me $1000 ????????
I think your people are Hustling for a $$$ . I get calls Often : time to come in. You used to put tag for mileage on window. I asked rep : if I drive 3,000 in six months Do I need to come in? He said Yes. “dialing for $$$”
I don’t trust you guys.
3/19/2021
Orlando L. VERIFIED CUSTOMER
Thank you for the service
3/19/2021
Alfred G. VERIFIED CUSTOMER
Tony fears delivers excellent service. And got my vehicle back on time, clean, ready to go
3/19/2021
Michael S. VERIFIED CUSTOMER
We appreciate Jody & the Grapevine Ford Team!
3/19/2021
RICHARD G. VERIFIED CUSTOMER
Jason met me with courtesy, and addressed the purpose for my visit. I was in and out very quickly. Excellent service.
3/19/2021
Christopher C. VERIFIED CUSTOMER
Miguel and team were top notch!
I appreciate the quality craftsmanship, reliable communication, and the “go-beyond” customer service.
3/19/2021
MIKE D. VERIFIED CUSTOMER
Very professional and timely.
3/19/2021
Evaristo F. VERIFIED CUSTOMER
Thank you so much.
3/19/2021
Dalton C. VERIFIED CUSTOMER
Absolutely love Austin. He goes above and beyond. Always so helpful. I can always trust him.