I want to thank Ivan and all the Cerritos Nissan service team for such a great experience top customer service every time I bring my Maxima
3/31/2021
Moonsoo C. VERIFIED CUSTOMER
Great service personnel
3/31/2021
ALESSANDRO S. VERIFIED CUSTOMER
Great service!
3/31/2021
Kwang Taik. VERIFIED CUSTOMER
Good service
3/31/2021
Russell T. VERIFIED CUSTOMER
Great service. Thank you.
3/31/2021
Evelyn C. VERIFIED CUSTOMER
Friendly folks & great service!
3/31/2021
RONELL K. VERIFIED CUSTOMER
Great service
3/31/2021
Lorraine M. VERIFIED CUSTOMER
Jaime Nava always very helpful and gets job done. Anytime i need service done he let's me know and it gets taken care of. Iam happy with Jaime Nava
3/31/2021
Ali M. VERIFIED CUSTOMER
I have a issue with my car I was told that I would receive a call back but I haven’t received any calls.
3/31/2021
Kathryn S. VERIFIED CUSTOMER
Scott went beyond to help with a problem with the billing.
3/31/2021
Lisa S. VERIFIED CUSTOMER
Jon is the nicest part of dealing with Alfa Romeo service!
3/31/2021
Ronald S. VERIFIED CUSTOMER
While the staff, and Tony especially, we're exceptional, it took six hours to replace one part, the size of a walnut, on my door handle. The part cost $20. The labor cost to snap it onto the door handle was $120. While I confess to not knowing much about the automotive industry, the cost and time seems excessive. While I know you likely can't change much about it, you asked me for my comments.
Ron
3/31/2021
Brian P. VERIFIED CUSTOMER
Only issue is, I’m out $40 for providing my own transportation home.
Eric explained Nissan is not providing transportation due to Covid19.
Other than that, exceptional service.
3/31/2021
Susana T. VERIFIED CUSTOMER
I had a good experience,to be my 1st time going to the Nissan service dept.
3/31/2021
Bruce M. VERIFIED CUSTOMER
Checked in 15 minutes prior to my 10am appointment. That person disappeared so I tracked down someone else but that took 20 minutes. 1 hour 53 for my service. No updates for the delay. Had to track someone down to get an estimated finish. Did not rotate the spare into the rotation. I was told I needed to ask for that. How would I know to do that. When I got it back after the wash the spare had the same amount of dirt as prior to the wash. Honestly it was the worst service I have ever had.
3/31/2021
Miguel R. VERIFIED CUSTOMER
Excellent service
3/31/2021
Grace D. VERIFIED CUSTOMER
Hassan is so pleasant to work with. I drove an hour and a half to have him still be my service advisor. His happy to work with him!!