He is so nice....good service and thank you help me keep check up my car for the maintenance
4/4/2021
Trevor S. VERIFIED CUSTOMER
This isnt Trevor and you keep texting me after I have called and texted you
4/4/2021
Scott C. VERIFIED CUSTOMER
Pete was professional and took care of all my needs
4/4/2021
Fleming R. VERIFIED CUSTOMER
Thanks
4/4/2021
Teresa C. VERIFIED CUSTOMER
Looking forward to expounding on how well Tyler took care of me!
4/4/2021
Kendra W. VERIFIED CUSTOMER
It was absurdly difficult to schedule an appointment. My calls to the service department went unanswered on multiple days so I finally drove to the dealership and sat in the service bay for 10 minutes before someone finally decided to assist me. It is ridiculous that it is so easy to buy a car from a place and so hard to get service after the fact. This is not a reflection of Miguel but rather the service department as a whole. I feel anything but valued.
4/4/2021
CHRIS P. VERIFIED CUSTOMER
Chance always takes great care of me.
4/4/2021
Christopher P. VERIFIED CUSTOMER
Mr. Fitzgerald and the mechanic ( I don’t have his name) that worked on my truck went above and beyond.
Great job guys!!!! Thank you so much.
C. J. Pekarek
4/4/2021
Michael M. VERIFIED CUSTOMER
Miguel is very knowledgeable and professional.
Thank you
4/4/2021
Alex . VERIFIED CUSTOMER
And he was very professional and polite and I hope I get him again
4/4/2021
JERRY D. VERIFIED CUSTOMER
Great service
Web site friendly
Good people
Good Organization
4/4/2021
Jimmie And. VERIFIED CUSTOMER
Ok
4/4/2021
Kyle C. VERIFIED CUSTOMER
Jason was fantastic. He listened to my concerned and answered my questions to the best of his ability. He interacted with Ford Customer Escalations Department on my behalf. I appreciate that.
Grapevine Ford, the dealership as a whole- terrible at communications. It is brutal trying to get ahold of people. I left multiple messages in Service for someone to call me back. No one ever calls back. I left a message with Clay, my previous service adviser. I left messages for the service manager, no call back. I had to go through sales to get somebody with the initiative to get me in contact with the Service Director. It’s a disaster. It took ME tracking down the Service Director myself in order to get a human to call me back. That’s embarrassing. If I were the service director or especially the general manager, I would reach out with a sincere apology for a customer who had to go to so much trouble to get a hold of my business.
4/4/2021
Neil L. VERIFIED CUSTOMER
Chris did a wonderful job. Greeted me , explaining everything that was being done with excellent customer service!
4/4/2021
Milton H. VERIFIED CUSTOMER
Pete is the best. Thank you Grapevine Ford.
4/4/2021
Jeff H. VERIFIED CUSTOMER
Consistent excellent service!
4/3/2021
INGRID H. VERIFIED CUSTOMER
Thanks for the fast service and getting my car into service so quickly!