The issue with my car’s oil housing unit was not fully explained to me. The adviser simply told me it was unsafe to drive, they wouldn’t have the part for 2 days (it ended up being 4 days), and she won’t have a rental for me until Monday (it was Saturday). When I asked her what I should do because I need my car, she said, “My hands are tied.” When I picked the car up, I asked if they checked whether the oil part damaged anything else, and he just said, “I’m not your adviser, so I don’t know. But they should have.” I genuinely want to get rid of my Hyundai so I don’t have to go to the service department again.
8/10/2025
Esparanza R. VERIFIED CUSTOMER
Everything was very well explained, and then professionally
8/9/2025
Annette G. VERIFIED CUSTOMER
I’ve not had good service since I purchased the car almost 3 years ago and it hasn’t changed.
8/6/2025
Emily T. VERIFIED CUSTOMER
Prompt and effective communication
8/6/2025
Frank S. VERIFIED CUSTOMER
Alyssa was AWESOME! She is a consummate professional and completely understands the importance of customer service.
8/4/2025
Dulce M. VERIFIED CUSTOMER
Alyssa Hernandez was very friendly and attentive to my needs and she answered all my questions.
8/4/2025
Joseph B. VERIFIED CUSTOMER
Great service as usual
8/3/2025
Christine K. VERIFIED CUSTOMER
Great service thank you Alyssa
8/1/2025
Yvonne G. VERIFIED CUSTOMER
Job well done
8/1/2025
Jesus V. VERIFIED CUSTOMER
Great service
7/31/2025
Stacey V. VERIFIED CUSTOMER
The times I have gone before today my car was always washed. I was disappointed that today it was not.
7/31/2025
Daniel B. VERIFIED CUSTOMER
Customer Service was Amazing!! From start to finish. I could not have been more pleased. My service rep (David) was friendly, knowledgeable and most importantly Helpful. I will continue to bring my business back to Hyundai of Bakersfield. Job well done!!!
7/30/2025
Christian T. VERIFIED CUSTOMER
He was respectful and helped me as soon as I had arrived
7/29/2025
Veronica V. VERIFIED CUSTOMER
He's a great service agent
7/27/2025
Bryant W. VERIFIED CUSTOMER
No problems were encountered everything was perfect!!!
7/27/2025
Philip J. VERIFIED CUSTOMER
I was so disappointed. After spending 1400 dollars on work I picked up a car that had a check engine light on. When I brought the car in there was no light on, AFTER the work it was on. I couldn’t even get it checked out because they were closing so now I have to take the car back in on Monday(today is Friday).
7/26/2025
Stacie H. VERIFIED CUSTOMER
Friendly staff. Quick service. Kept updated.
7/24/2025
Luis L. VERIFIED CUSTOMER
Honestly I don't understand what happened this time I am very disappointed with the service I called twice the last time I was put on hold for more than 15 minutes and no one answered back, I texted my advisor and she never replied, usually I don't do this but this time I was almost late to work because of that.
7/23/2025
Callie J. VERIFIED CUSTOMER
I feel like family with Bakersfield Hyundai service department!! Thank you all for being very helpful and friendly as usual.