I was called 3 times…texted many times. Never had that happen before… excellent communication from Brando, thank you much for service and getting me that loaner! Lexus… always the best service!!!
5/18/2024
Kathy N. VERIFIED CUSTOMER
Had a great experience with Jonathan at Lexus. He was friendly, explained everything clearly, and the service was quick and top-notch. If you need your car serviced, I highly recommend going to Jonathan at Lexus. Always a positive experience. Thank you!
5/17/2024
Tabitha C. VERIFIED CUSTOMER
Tomas was very helpful. Even keeping me updated on his day off. Appreciated the communication. Great customer service.
5/17/2024
Julie Y. VERIFIED CUSTOMER
Jonathan Van is Awesome!
He has excellent customer service skills and goes above and beyond.
I think you should give him a raise,
Thank you
5/17/2024
Tung H. VERIFIED CUSTOMER
Charlie is very helpful and provides a great customer services.
5/17/2024
Rhonda T. VERIFIED CUSTOMER
It’s always a very easy experience bringing my car in to get serviced.
Bill Griffin was great and nice to work with.
5/17/2024
Patricia D. VERIFIED CUSTOMER
I feel so fortunate to have a man like Billy as my service representative. As a female, I have heard a lot of hard-sells, but I trust Billy completely. I feel he looks out for me and the safety of my car, and he treats me with such respect. He asks my opinion. He includes me in the conversation and listens to my thoughts and concerns. I am so lucky to have someone like Billy helping me care for my car.
5/17/2024
Jane N. VERIFIED CUSTOMER
Very professional and courteous
5/17/2024
Kessiah A. VERIFIED CUSTOMER
Don is always great and the service team is good too.
5/17/2024
Catherine S. VERIFIED CUSTOMER
Jonathan Can provided excellent customer service, please give him salary increase =)
5/17/2024
Tan N. VERIFIED CUSTOMER
Tomas is excellent
5/17/2024
Darryl W. VERIFIED CUSTOMER
excellent service my first time there…Brando is #1 for me!!!
5/17/2024
Sharon J. VERIFIED CUSTOMER
So kind
5/16/2024
Thanh D. VERIFIED CUSTOMER
Very good.
5/16/2024
Joyce D. VERIFIED CUSTOMER
I had an appointment, but I waited in the lobby for 35-40 minutes just to drop off my car. When they asked what time I needed it back, I said 2 pm, but I didn't get my car until 3:20. I had to cancel my later appointments because of this delay. No apologies from the service manager or whatsoever. I asked the cause of delay they mentioned the car wash was backed up. I would’ve skipped the car wash to get my car on time. I’m never getting service at this Lexus again, this was my second time here and my first experience was the total opposite, but I’m not coming back here or referring anyone to come back.
5/16/2024
Hong L. VERIFIED CUSTOMER
Good
5/16/2024
Frank B. VERIFIED CUSTOMER
Jared is very polite, pleasant and professional.
5/16/2024
Bill L. VERIFIED CUSTOMER
Charlie got the water stains off the hood which made me very happy because I attempted to remove them myself without success. Hey Lexus of Westminster I'm interested in GX550 let me know about a black on black or atomic silver overtrail! I would like to trade my NX
5/16/2024
Hoang D. VERIFIED CUSTOMER
Bill has been very helpful and professional. Thank you Bill.