I am satisfied with the service Putnam Lexus provided. I am dissatisfied with Lexus (the car company) promoting free 6 month car maintenance. Normal car maintenance implies oil and filter change. Since the free maintenance offer did not include a free oil and filter change My impression of Lexus is very low
1/26/2024
Edmond C. VERIFIED CUSTOMER
Excellent service! Mario, honestly, he is truly the best! We really appreciate all of his help, not only this time, every single time! His service was exceptional! He was very professional, experienced and really stand at the customer’s side to help the customer! Thank you!
1/26/2024
Gennadiy M. VERIFIED CUSTOMER
I’m so sorry… I’m crying right now…
It’s a brand new car and they ruined it. I just asked for a second set of keys… when I came to pick up my car .. my car shows up with a dirt on the driver side . I asked David what is that. He said - it’s just a smudge, we can remove it . He said it could be something after they washed my car. He used his finger to remove it, then he went somewhere and came back with a blue towel. There are scratches!!!! There are scratches under that dirty area!!!!!
It was a new car, I just bought it , there were no scratches on my car!!!!!!!!!!
I am devastated, angry, disappointed, puzzled….
Why?!!!!!!! How did you do this!!!! Why?!!!!!!!!
What can I do now????????????????
What should I do now ?????????????!!!!!!!!!
1/26/2024
Kevin G. VERIFIED CUSTOMER
He's great
1/26/2024
Laurie S. VERIFIED CUSTOMER
Excellent service & communication!
1/26/2024
Dean M. VERIFIED CUSTOMER
He couldn’t solve the problem.
1/25/2024
Arielle Lizel. VERIFIED CUSTOMER
Ben was welcoming and had good customer service
1/25/2024
JASBIR K. VERIFIED CUSTOMER
She is the sweetest!! Thank you Alma and Taz!
1/25/2024
Yvonne C. VERIFIED CUSTOMER
David was thorough and with great manners. I will sure give him great review when asked by Lexus.
1/25/2024
Mark C. VERIFIED CUSTOMER
Appreciate the prompt and courteous service from David and the team
1/25/2024
Kevin Z. VERIFIED CUSTOMER
Did they really check their works carefully before delivering the vehicle back to the customers? Are they supposed to do this before each vehicle is ready for the clients to drive home??
OMG
TERRIBLE
1/25/2024
Bruce W. VERIFIED CUSTOMER
As usual,Ben did an excellent job keeping me informed at all times. Excellent for Ben
1/25/2024
Mijiza S. VERIFIED CUSTOMER
Alma was wonderful, extremely professional & was on top of everything. Grateful for her. She’s a gem.
1/25/2024
Susan M. VERIFIED CUSTOMER
She’s amazing! Very responsive, efficient & enjoyable while taking her job & me as a client seriously.
1/25/2024
SONJA O. VERIFIED CUSTOMER
Randy is an exceptional and high quality of professional. Every time I come to Lexus, he is promptly jumps in and moves beyond his comfort zone by providing an excellent service. My recently visit he made me offer of 2 extra loaner car that I would never imagined acquired on my situation. Thank wou Lexus team and ???? to Mr. Randy . Excellence.
SONJA O
1/24/2024
Joseph A. VERIFIED CUSTOMER
Mario was very helpful. Kaylee as well. Both made it very easy for me to get the service I needed. Thank you for all your help.
1/24/2024
John L. VERIFIED CUSTOMER
????
1/24/2024
Geri W. VERIFIED CUSTOMER
Prompt.
1/24/2024
Athena D. VERIFIED CUSTOMER
Alma was super nice and helpful, and the whole process was very smooth. Thank you!
1/24/2024
Gilbert S. VERIFIED CUSTOMER
My experience with Randy was excellent. I'm looking forward to filling out the survey.