Putnam Lexus Auto Repair Service

Great team….happy!!

Too broad a question… final bill shows various tasks to be performed on page one but actual work summarized on page two doesn’t show all done. Even if all performed, page two should say so.

David is the best?!

Wonderful first experience! Everyone was so friendly and kind - I was blown away by the service Alma provided. She could tell right away how much I love my car and she assured me 100 percent it would be well cared for. :) I’m just THRILLED!!

Alma’s superb customer service is the reason why I bring my vehicles for service even if there’s a close Lexus service and dealership close to my house. Her understanding of customer care and needs give her the highest rating of customer care. She exceeded beyond expectations.

David Liss handled our LS460 service excellently! He was very thorough, empathetic, and knowledgeable. A pleasure to work with and a fine example of what we have come to appreciate at Putnam Lexus.

Thank you, Alma, for quickly scheduling both the maintenance checkup and the detailing service. I got the car on the same day in less than 5 hours. The team also helped arrange the transfer to pickup the car. Very seamless experience.

First of all, I don't like being texted for routine communications. I want to opt out of texts. Alma was fine. She is an engaging person and was very helpful. I wouldn't say she rocked my world. Basically she got me an Uber for a ride home and we talked a couple of times while my car was in the shop. She was present when I picked up the car, but she didn't discuss what was done. When I went to the counter to pay, some random guy presented me with the paperwork and said, "Sign here". I refused to sign until I was told what was done. The guy basically read what was on the paper. I would think that a service advisor would do this job. That was a miss. At the end of the day alll they did was a 15K service, and oil chainge, and recharged the battery. Not exactly a challenge. As it happened, I was late for my appointment because I couldn't start my car and I was getting a weird error message. I called Putnam Lexus and described what it was to some guy in the Service area and he told me what it meant. I got a battery charger and charged the battery enough to start the car. I think that's the person who impressed me the most. Overall the service experience was good. I appreciated the free Uber ride home. I really appreciated the help of the guy who diagnosed my battery issue over the phone. I appreciated the nice car wash. Alma was nice to deal with but she should have been the person who checked me out.

I mailed in the card in the car with 4 Stars ??????????. She is/was terrific! I even complimented her on her hair! Facts: my wife worried about a leaking right front tire before our drive to LA - Alma found nail, on her own initiative had left front checked and found another nail - had both patched and I left with only a $34 bill! Amazing. She kept me informed frequently. Bottom line - Putnam Service gets summa **** laude (with highest praise) marks because Alma is pure Olympic GOLD??

Alma was extremely helpful and was very attentive to my needs and questions

Short processing both at check in and out. Friendly and smile.

Does anyone return calls? Or follow-up? (Left message requesting call back for 2 days)

Randy is the best. Honest and trustworthy.

Excellent work & Randy was a complete pleasure to work with. This is the reason we have bought 2 cars from Lexus in Redwood City. Gary Hatfield

Randy was great, very personable and professional.

Randy is the best! He always has the right answers for my Lexus; his personality is infectious and his commitment and service to his clients is the best!

There are no such words to describe my satisfaction with my experience at Putnam Lexus . Mr. Randy goes above and beyond on his efforts always with a great smile on his face and with solutions. I’ve gotten unexpected car loan for the day . He was on the game by making my requests succeeded and expediting. Thank you, Mr. Randy . I’ll see you soon.

Everything went smoothly. Thank you for the excellent service. Tonaka

Randy is great!! Makes the appointment seamless!

David was very professional and friendly, explained the details about my car’s problems and solutions.