The technician didn't turn the maintenance notification off after service
8/3/2024
David B. VERIFIED CUSTOMER
Randy is a great representative of Lexus’ quality.. Well done Randy !!!
8/3/2024
Nicholas S. VERIFIED CUSTOMER
George was fast and professional. I appreciated it.
8/3/2024
Susan R. VERIFIED CUSTOMER
It took longer than expected, almost 3 hours.
8/3/2024
Nancy M. VERIFIED CUSTOMER
The Lexus team never disappoints. I appreciate the care in which the team informs, provides and takes time to give professional and individual attention.
8/3/2024
Richard T. VERIFIED CUSTOMER
Ben is great and very helpful.
8/3/2024
Francis M. VERIFIED CUSTOMER
The team took care of the “extras” not part of the interval mileage checkup without fuss or charge. Ben explained the need for new tires and proposed a safe an affordable plan for their replacement. Great experience all around. Thank you, Putnam Lexus!
8/3/2024
Barbara B. VERIFIED CUSTOMER
It was my first service for my first Lexus and it was a fantastic experience. George, and indeed all the staff, were incredibly polite and competent. Thanks to George and everyone.
8/3/2024
Sky H. VERIFIED CUSTOMER
Randy and the whole team made the entire service experience, comfortable and seamless.
8/3/2024
Ernesto P. VERIFIED CUSTOMER
He did a great job
8/2/2024
Sanaz H. VERIFIED CUSTOMER
David Liss is a service professional, knowledgeable and a best at his craft
8/2/2024
James S. VERIFIED CUSTOMER
Randy is the best
8/2/2024
Jane M. VERIFIED CUSTOMER
Randy has great interpersonal and technical skills but his promised follow up is unpredictable.
8/2/2024
Melissa G. VERIFIED CUSTOMER
There is still a tire pressure gage light still on. I read that it could be a battery that is out. The went to check tire pressure and all good. Bummed that was not looked into when they maintained the car.
8/2/2024
Lena V. VERIFIED CUSTOMER
Randy is always awesome .
8/2/2024
Lucila F. VERIFIED CUSTOMER
Alma Cardenas-orozco was very helpful and attentive. She answered my questions and made suggestions in regards returning in the near future for a follow up on some of the repairs my car still needs. She was courteous and pleasant and knowledgeable.
I’m very pleased with her help .
8/2/2024
Mike X. VERIFIED CUSTOMER
The uber that drove me back is not good.
The service I got in Putnam is worse than the one I got on steven creeks.
Would be good to get a loaner car during the service.
8/2/2024
Melody V. VERIFIED CUSTOMER
David was very knowledgeable and helpful. I appreciated his expertise and kind demeanor.
8/1/2024
Brian E. VERIFIED CUSTOMER
Alma and Jessy were awesome to provide excellent customer service and provide detailed info on my car as well as the rental car, your hard work is appreciated! Also, much thanks to the mechanics who provide the video inspection that is really cool!
8/1/2024
Terri E. VERIFIED CUSTOMER
I want to take the time to THANK YOU LEXUS for having such Excellent and Caring Employees! Believe me, it makes a DIFFERENCES! Mr. Bronsen Professionally Greeted me once I arrived and he made sure that I was receiving Excellent Service! Mr. Randy came and took care of making sure my SUV was taking care of in a Precise and Professional way! He kept me Update with Expertise Knowledge and Care needed for my SUV! The Service Department took Good Care of my SUV and I could see their Dedication in their Profession when they returned my SUV after it was Serviced! Service was very Professional, Excellent, and Outstanding. Thank you Lexus for hiring the BEST!!!!