Thank you for explaining service needed and appreciated use of loaner car.
8/16/2024
Reid S. VERIFIED CUSTOMER
The whole service department was very friendly and was quick and efficient. They listened to my concerned and addressed them promptly.
8/16/2024
Jennifer N. VERIFIED CUSTOMER
Excellent service
8/16/2024
Veronica H. VERIFIED CUSTOMER
Very helpful and courteous.
8/16/2024
Martin S. VERIFIED CUSTOMER
George is a key reason why we keep using Putnam for the service on our vehicles. He is exceptionally knowledgeable, thorough, responsive, helpful and customer centered and focused. It is always pleasure having our vehicles serviced at Putnam. Thank you!
8/16/2024
Lovinda B. VERIFIED CUSTOMER
Alma did a fine job!
8/16/2024
Jill K. VERIFIED CUSTOMER
Randy is great!
8/16/2024
Juanita S. VERIFIED CUSTOMER
George is always very friendly and professional and keeps me informed.
8/15/2024
Tammy T. VERIFIED CUSTOMER
Great
8/15/2024
Carol S. VERIFIED CUSTOMER
Benjamin promptly checked me in on 8/9 even though my appt did not appear on their schedule (not sure why I wasn't on it because I spoke to someone over the phone on 8/7 and made the appt). He kept me well informed!
8/15/2024
Angelica C. VERIFIED CUSTOMER
Alma was very courteous and professional with me. She was able to get me checked in quickly called the shuttle for me and I went home all within 10 minutes once my car was ready. The shuttle was sent to pick me up quickly and again answered questions and had me ready Again within 10 minutes loved my experience with the service.
8/15/2024
Linda M. VERIFIED CUSTOMER
Ben kept me informed and was helpful in explaining aspects of my car that I was not familiar with. He called me every day to update me on the repair process. Very good customer service.
8/15/2024
Wing W. VERIFIED CUSTOMER
She took my concern seriously and had the mechanic drive with me to understand my concern. She was very pleasant and polite.
8/15/2024
Fong K. VERIFIED CUSTOMER
Thanks Mario, very helpful, professional, precise detailed support and services.
8/15/2024
Twyla W. VERIFIED CUSTOMER
Mario is very honest, explains all services needed for my vehicle.
8/15/2024
Linda S. VERIFIED CUSTOMER
David had prepared for my appointment to have 4 new tires put on my car by checking the inventory and assuring there were tires in stock for my vehicle. Unfortunately, by the time my car was “in the air,” it turns out only 3 tires were then in stock. He promptly let me know the situation and found the 4th tire was available at another Lexus dealership and arranged to have that tire picked up so all 4 tires could be put on my car, keeping me informed every step of the way and working to get the job done and me back on the road with as little delay as possible.