Upon picking up my car today, I noticed that my Belkin iPhone adapter was missing. I notified the service department immediately and informed him that it is not in the vehicle. It was in the vehicle when I dropped it off yesterday and would like to know what happened to it or replaced.
10/4/2024
Randy B. VERIFIED CUSTOMER
Randy always provides excellent customer service. Front desk team great too.
10/3/2024
Menu S. VERIFIED CUSTOMER
All good except they didn’t vacuum the trunk and wiped inside
10/3/2024
Hanqiong H. VERIFIED CUSTOMER
It's a great experience ????
10/3/2024
Alexander H. VERIFIED CUSTOMER
She was great! Stepped up right from the start and helped me get situated and setup logistically, thank you so much. Enjoyed the service and thankful to all the service people for completing the 5K setup for the TX shuttle service guy was excellent too. He really knows his GX, TX, UX very happy to hear about the cars sonic demand and glad always to be a proud owner or the TX. I love my baby
10/3/2024
Leila S. VERIFIED CUSTOMER
Thank you George!!
10/3/2024
Keith B. VERIFIED CUSTOMER
Perfect (not good—perfect!) service
Thank you, as always
10/3/2024
Rhonda W. VERIFIED CUSTOMER
Randy is personable and knowledgeable.
He explains things well.
10/3/2024
Judy C. VERIFIED CUSTOMER
David is honest, friendly and fair.
10/3/2024
Angela J. VERIFIED CUSTOMER
None
10/2/2024
Mike S. VERIFIED CUSTOMER
Randy is the best! He is attentive, works on my behalf, and always prioritizes the customer experience. I really appreciate Randy.
10/2/2024
Stephen S. VERIFIED CUSTOMER
Everyone at the Service Center was wonderful including happy Randy. Thank you!!
10/2/2024
Charlotte V. VERIFIED CUSTOMER
Randy always takes get care of me! The gals at the front desk are lovely and very patient and helpful.
10/2/2024
Zhi N. VERIFIED CUSTOMER
It’s my first time having purchased the vehicle new and serviced at Putnam. This isn’t my first Lexus, and I had my previous Lexus serviced at Serramonte prior for several years. Overall, I had more efficient communication at Serramonte comparing to Putnam. Mario was exceptional, but there is more room for improvement. I hope to continue bringing my car to Putnam for foreseeable services
10/2/2024
Neal P. VERIFIED CUSTOMER
Mario and team were excellent as usual. Shuttle service and reception/check-out were great as well.
10/2/2024
Lovinda B. VERIFIED CUSTOMER
Mario was great, and Anastasia was too. Thank you to them & to the technicians who replaced my flat tire.
10/2/2024
Jackie M. VERIFIED CUSTOMER
Always excellent service.
10/2/2024
Roger R. VERIFIED CUSTOMER
Randy is great to work with. He is a great asset to Putnam Lexus.
10/2/2024
Kennedy K. VERIFIED CUSTOMER
Randy was amazing! Great communication, will always becoming back to this location for him!
10/1/2024
Feifei G. VERIFIED CUSTOMER
Very bad service , the shop scratch my car and they wouldn’t repair for me