A yellow tool was left under my driver seat, but other than that my issues with the car were addressed. She or her coworkers were communicating with me to keep me updated.
3/28/2025
Elizabeth R. VERIFIED CUSTOMER
Great service as always
3/28/2025
Albert C. VERIFIED CUSTOMER
Excellent care. Would recommend.
3/28/2025
Harriet B. VERIFIED CUSTOMER
David was very helpful.
3/28/2025
Byung Sook. VERIFIED CUSTOMER
Be provided excellent service. His responses to my questions were very informative and clear.
3/28/2025
Jian Z. VERIFIED CUSTOMER
Very good
3/27/2025
Jesus H. VERIFIED CUSTOMER
David did a good job with explaining my repair and the 150 thousand mile service
3/27/2025
Jen S. VERIFIED CUSTOMER
Good service and communication
3/27/2025
James K. VERIFIED CUSTOMER
very professional services. good explanation, efficiently completed, appropriately priced. thanks.
3/27/2025
Louie G. VERIFIED CUSTOMER
Randy is the best I have had as a service provider!takes great care of me. Thanks Randy!
3/27/2025
Michael C. VERIFIED CUSTOMER
Randy is a good (new) contact at Putnam.
3/27/2025
Patrice C. VERIFIED CUSTOMER
Complete snaffu. Made me leave the car overnight to wait for a hitch harness from LA. Then they discovered the harness was integrated and they could have installed it yesterday. Then when I took the car to uhaul to have the hitch inspected today so I can haul a uhaul trailer the uhaul rep was unable to find the wires. So after at least 20 minutes on the phone with a service rep and sending multiple pictures, I was told to bring the car back to the dealership. The installers neglected to cut the opening necessary to access the wires. So even though they were there they were not accessible. Several more of my hours than was necessary were wasted. We brought our car to the Lexus dealership to have the hitch installed because we wanted it to be done right and correct for our vehicle. In addition, when I made the appointment I was informed of the price for the parts but no one gave me an estimate for the labor, which was over $1000. I was blindsided by that when I dropped the car off. Over all a very unsatisfactory ecperience.
3/27/2025
William E. VERIFIED CUSTOMER
Best team good customer service
3/27/2025
Joan O. VERIFIED CUSTOMER
Excellent customer service! He is very knowledgable, efficient and kind.