I am extremely disappointed in my experience with your service department. I am in the industry so I am very understanding and patient when I am on the customer side of things and I was still amazed at how poor of an experience it was. I have actually never filled out a survey in my life until now but I am so frustrated that I felt the need to do this one. I also spoke to the main receptionist and left a message for the General Manager to reach out to me and gave my name and number to express my frustration. I have not received a call. I know that there is a lot going on in the country right now and our industry has been impacted with a lot of stress and unknown so I am not at all upset or frustrated that I have not heard from your GM yet since I know he probably has a lot on his plate.
3/21/2020
Doug C. VERIFIED CUSTOMER
Great professional job done in a quick timeframe!
3/21/2020
James M. VERIFIED CUSTOMER
Pleased with service????
3/21/2020
Mark S. VERIFIED CUSTOMER
Pete is the best. He differs from others. He will go out in a rain storm to get your car car pulled up for you. He also keeps me updated.
3/21/2020
Holly V. VERIFIED CUSTOMER
Great communication and very thorough.
3/21/2020
Regan D. VERIFIED CUSTOMER
Whatever Grapevine Ford is paying Pete it isn’t enough. The guy works really hard and goes above and beyond in the name of customer service! Give that man a raise!
3/21/2020
Mickey K. VERIFIED CUSTOMER
Excellent service provider
3/21/2020
PATRICK O. VERIFIED CUSTOMER
Pete always gets it done!
3/20/2020
Steven S. VERIFIED CUSTOMER
Great job. Friendly and very helpful, honest.
3/20/2020
Jeffrey P. VERIFIED CUSTOMER
Andrew was great for these trying times. Promote today
3/20/2020
Luis C. VERIFIED CUSTOMER
Great customer service and quick!
3/20/2020
Brian C. VERIFIED CUSTOMER
You fixed a sunroof on a three row old truck with 60,000 miles it cost me $1000 for a piece of plastic I hardly ever use my sunroof no I’m not satisfied with the Ford product
3/20/2020
David M. VERIFIED CUSTOMER
I glad l was able to get the recall work done on my Fusion when l was able to take a day off from work.
Aaron has continues to be a great asset to Grapevine Ford.
3/20/2020
DAVID B. VERIFIED CUSTOMER
Alfredo is my favorite. Always great service. Thanks
3/19/2020
RANDY A. VERIFIED CUSTOMER
The service was fine. Everyone was friendly and helpful. My only complaint is the crowded, cluttered and messy parking lot. Trying to get to the service area was like running a gauntlet. At one point I had about six inches of clearance on both sides because of parked vehicles. Also it's the middle of March and the parking lot is full of leaves that have been there for at least three months.
3/19/2020
Elizabeth D. VERIFIED CUSTOMER
Bryan is the best customer service advisor that works at Grapevine Ford. Helpful, knowledgeable, professional and efficient.
3/19/2020
Stella G. VERIFIED CUSTOMER
I’m super happy!!
3/19/2020
Amiee H. VERIFIED CUSTOMER
Jody called and gave me several updates about my vehicle, including offering to get us a rental vehicle.
3/19/2020
Brenda M. VERIFIED CUSTOMER
Alfredo kept me informed on status updates about my car. Great guy
3/19/2020
Candida G. VERIFIED CUSTOMER
In addition to everything else, whoever trst drove my car sat in it with dirty sweaty pants and there is now a sweat stain on my seat.