Frontier Toyota Auto Repair Service Center

I was completely satisfied with the service but my mom said she will never come back to the Black Bear Diner again! ( we ate outside in 100 degree heat! ) Haha!

He performed his responsibility well

Carlos is an outstanding service advisor

Very nice and professional thank you

Lilly was very helpful.

awesome

Friendly, eager to help and please the customer!

Gustavo B Alatorre was rude during the entire service without providing sufficient information that a customer should be informed. At first, when I was at his office, he did not look at me. Wearing a mask in front of the screen sometimes it is difficult to understand each other. He just looked at the computer not to try to provide information. He asked me, just ”what is your first name?’’ I am not his friend, he should have asked me my full name politely as I am a customer. After then he just flung his business card. After service done, usually a consultant comes to me giving the information what have been done. I said to him I was waiting in the rouge. He just sent me a text. So I came to his office and ask why he did not give any inform about service. He told me He sent a text to come his office is I had questions. Is he my boss? I Said to him I am a RN. He shout out his wife and sister are RN. He told me if I have any complaint, go to see a his manager. And then I saw Ruben Franco and everything was done as usually Toyota does with excellent manners and service with Ruben Franco. Gustav Alatorre, his service falls far short of the value of Toyota and it was a horrible experience. I don't think I would purchase a car from Toyota again.

Jack is always friendly and takes the time to explain situations and is always willing to get more information

Great service department, as always

Alex was very professional

Quick easy and great!!

The customer service rep was fine. I will not be returning to Frontier to have my car serviced. $90 for an oil change and tire rotation? 2 hours? Car wasn’t washed? No thank you.

The reading of my odometer was incorrect. My odometer actually read 44023 and not 40229. I want it corrected in your system.

Alex is just an amazing person and very knowledgeable with everything about my vehicle. We enjoy working with him. Thank you very much for a wonderful Service!

Great service and fast. Thank you

The counsel provided was very professional

Jack was friendly and helpful. It was nice to hear a pleasant voice answer the phone. The rest of the experience was equally as pleasant.

Lily handed the job professionally and I knew my car was in good hands. She should make Toyota proud. Give her a raise!

Everything was great but I was surprised that they did not wash the vehicle as a courtesy. I thought that always happened