I had a 1:30 appointment for a oil change and it took 3 hours. I waited 3 hours in the waiting area for my oil change . I can’t understand the long wait time, what was the purpose of having an appointment?
12/30/2020
Juan P. VERIFIED CUSTOMER
Jack take very good care of us, Jack’s Committed to customer service
12/30/2020
Jeremy C. VERIFIED CUSTOMER
Alex is great!
12/30/2020
Paul W. VERIFIED CUSTOMER
Service Rep Joe **** is always accommodating. Joe is very professional and respectful. Joe you are greatly appreciated.
Thanks,
Paul W
12/29/2020
Lloreth G. VERIFIED CUSTOMER
Lily was excellent as customer services, is the first time that I found an employee in Toyota frontier as her, very friendly, Professional , kindly. Congrats Lily and thank you so much.
12/29/2020
Eleanor D. VERIFIED CUSTOMER
Alex Saenz always very accomodating and ecplain the details of repair
12/29/2020
Deirdre F. VERIFIED CUSTOMER
Jack assists me at each service and always does a great job
12/29/2020
Christopher G. VERIFIED CUSTOMER
Give Val a raise. She’s worth it
12/29/2020
Jhovani S. VERIFIED CUSTOMER
Excellent service like always!
12/29/2020
Frenya Tamara. VERIFIED CUSTOMER
I wish you would provide a car wash with service. Especially when I paid close to $800! That would be Great service and an additional reason to keep coming to the dealer for service.
12/29/2020
Santanu B. VERIFIED CUSTOMER
Jack was very knowledgeable and provided excellent service, I am very satisfied.
12/29/2020
Jenna S. VERIFIED CUSTOMER
Valerie is very helpful and courteous and always goes out of her way to make my experience perfect!!
12/29/2020
Germaine M. VERIFIED CUSTOMER
Na
12/29/2020
Adan T. VERIFIED CUSTOMER
Valerie is the best. She is very thorough and helpful in making the right decision for the better for your car. I enjoy coming to her for my servicing needs
12/29/2020
Amos B. VERIFIED CUSTOMER
Why did it took more then two hours to just rotate tires and refill liquids? I did have to go to ask if my car was ready and they were bringing my car from second floor; why from second floor?
12/29/2020
Steve J. VERIFIED CUSTOMER
Very attentive and made sure paperwork going to technicians accurately described the issue. Followed up just as he promised!
12/29/2020
Richard R. VERIFIED CUSTOMER
My service advisor Joe García did not seem to have any interest in my experience. Very poor communication and overall a dismal experience.
12/29/2020
Lani G. VERIFIED CUSTOMER
Ask for a car wash ,person who took care of my car said you don’t do car wash , why? .That’s a part of customer service .
12/29/2020
Lydia S. VERIFIED CUSTOMER
Alex is great! He looks after all of our vehicles and really cares about us. Very professional!