Parts ordered were not right, which wasted my time and I had to come back a second time. Do an error analysis to see, if your employees ordered the wrong parts or was the warehouse at fault?
Secondly, there's no compensation to the customer for a wasted few hours.
So, how does that make customers feel?
2/17/2021
Geoffrey B. VERIFIED CUSTOMER
No problem send the survey.
2/17/2021
Kaye G. VERIFIED CUSTOMER
Very fast and helpful. Especially since this is my first car so going in i was scared but it was quick so i wasnt scared for too long
2/17/2021
Roland C. VERIFIED CUSTOMER
Very accommodating!! Valerie help alot .thank you,frontier !
2/17/2021
Brent G. VERIFIED CUSTOMER
Joe was great. He took care of everything after asking and going through the whole process. Great customer service ????
2/17/2021
Kristin C. VERIFIED CUSTOMER
Jack is always very helpful and kind. I’m glad I bring my car here.
2/17/2021
Ani G. VERIFIED CUSTOMER
No comments
2/17/2021
Regina G. VERIFIED CUSTOMER
Jack is an excellent service representative. He was very informative about what was going on with my vehicle. I would highly recommend him to other costumers.
2/17/2021
John H. VERIFIED CUSTOMER
Happy with service
2/17/2021
Adrien B. VERIFIED CUSTOMER
Joe is the best in the business!
2/17/2021
James R. VERIFIED CUSTOMER
Valerie was outstanding, she was super professional and very friendly.
I will always request Valerie for any further service!!
She represents Frontier in the best light!!!
2/17/2021
Donna R. VERIFIED CUSTOMER
Valerie is the best! She always goes the extra mile in everything she does!
We love the way your service department takes care of all our cars! We are very happy with Frontier Toyota and all the people that work there!
2/16/2021
Daisy G. VERIFIED CUSTOMER
Good customer services, very satisfied with the service. Thank you
2/16/2021
Amber W. VERIFIED CUSTOMER
Wait time too long.
2/16/2021
Martha K. VERIFIED CUSTOMER
Thamk you for your professional care and prompt follow-up.
2/16/2021
James V. VERIFIED CUSTOMER
Joe is the best
2/16/2021
Bryan C. VERIFIED CUSTOMER
Carlos did a great job keeping me up to date on the status of my cars repairs.
2/16/2021
Angelito T. VERIFIED CUSTOMER
all personnel were all courteous and they explain everything well.