It was simple and Joe **** was as great as always.
6/25/2021
Ashley Y. VERIFIED CUSTOMER
Valerie always goes above and beyond. Always let’s me know stays and timeframe
6/25/2021
Dave C. VERIFIED CUSTOMER
Jack is the best!
6/25/2021
Sam D. VERIFIED CUSTOMER
My service advisor was excellent. However I do think that the shuttle should resume again.Its very inconvenient to Uber back and forth especially with little children.
6/25/2021
Daniel H. VERIFIED CUSTOMER
I asked the advisor specifically to clean my battery cables causethey had acid buildupbut she failed very disappointed. THANKS DANIEL
6/24/2021
Judy B. VERIFIED CUSTOMER
Joe is always great but Uber not so much.
6/24/2021
Tyler P. VERIFIED CUSTOMER
The foot activated rear hatch open function still does not work, and I have been back to the dealer 3 times for this specific issue.
6/24/2021
Wisam A. VERIFIED CUSTOMER
Carlos was very rude to me. I walked in and he said in front of my child I don't have time for your husband's buul ****. I was very upset I made a complaint he called and apologized to my husband when he saw me he never said a damn thing
6/24/2021
Bonifacio/Jr R. VERIFIED CUSTOMER
Bad all around ! Didn’t fix what I asked for and then said to fix it he was gunna charge me Idk why he didn’t just fix it ! Now I have to drive out of state with the same problem never going to Valencia Toyota again !!!!
6/24/2021
Sophia W. VERIFIED CUSTOMER
Alex provided great customer service!
6/24/2021
Thomas P. VERIFIED CUSTOMER
Fine, as usual.
6/24/2021
Rey S. VERIFIED CUSTOMER
Alex Saenz is the best.
6/24/2021
Chris T. VERIFIED CUSTOMER
She’s very knowledgeable, Helpful and responds very quick to every questions I have asked. job well done thank you very much
6/24/2021
Nancy T. VERIFIED CUSTOMER
Finished in the promised time. Thank you!
6/24/2021
Armine J. VERIFIED CUSTOMER
Valerie is very professional, helpful, friendly and makes me feel like her #1 customer! She’s good at follow-through and knowledgeable! A+!
6/24/2021
Cheryl A. VERIFIED CUSTOMER
Love Alex - best person to work with
6/24/2021
John F. VERIFIED CUSTOMER
I’m happy with the service provided by Carlos, but I was disappointed to hear the courtesy shuttle has been discontinued. I’ve been a Toyota customer for 18 years and it was always an important consideration for me in my decision to have my car serviced at the dealership.
6/24/2021
Kella B. VERIFIED CUSTOMER
I cannot say enough about Jack one of the best service reps I have encounter helpful completely thorough with his service assessment of my vehicle I really didn't have a lot of trust in this area I trusted Jack from my first conversation with him and he maintain throughout my whole experience his integrity he's a great asset to your dealership thank you for my experience
6/24/2021
Alan H. VERIFIED CUSTOMER
Valerie gave me very clear explanations of what was needed, didn't charge me for anything that I didn't need, and kept in communication with me the whole time so that I knew what was going on. Excellent service!