Gus is always helpful and friendly. Listens to my concerns, and keeps me appraised—what I need to know if something comes up during service.
Thank you!!
Merry Christmas!!!
12/1/2021
Ryan K. VERIFIED CUSTOMER
The service was great! Thank you to both Joe and Gus! Unfortunately I won’t be returning … $70 for an oil change is a little unreasonable.
12/1/2021
Indira S. VERIFIED CUSTOMER
I did not deal with Dean today nor will in the future. He was the service guy the last time I was there. I asked for someone else today and someone named Joe helped me. I want Dean’s name off my service history and assign my service to some other service representative.
12/1/2021
Rudolph M. VERIFIED CUSTOMER
Mail me the survey thank you.
12/1/2021
Mario C. VERIFIED CUSTOMER
I am extremely happy with the service I received, thank you.
11/30/2021
Oscar A. VERIFIED CUSTOMER
Valerie C Reynoso has great Customer service and also the maintenance wait wasn’t bad at all.
11/30/2021
Pav C. VERIFIED CUSTOMER
So far she is the best, I mean the best adviser I ever dealt with Toyota service I’m very happy with her I think she should have a class to teach every one else how to deal with costumer service I giver a 11 out of 10 excellent service.... thank you Toyota
11/30/2021
Dionisios A. VERIFIED CUSTOMER
Valerie is very dedicated and makes me feel like a valued customer. She is the only reason we bring our cars to Frontier. Thanks, Kathy
11/30/2021
Scott M. VERIFIED CUSTOMER
Valerie was awesome and quickly took care of my issue. What could've easily been a bad experience turned out to be a great experience because of her. I will be back for sure and will be requesting her.
11/30/2021
Tony A. VERIFIED CUSTOMER
Dean is awesome! He takes time to go over everything and he listens.
11/30/2021
Todd V. VERIFIED CUSTOMER
Valerie is awesome.
11/30/2021
Juliana B. VERIFIED CUSTOMER
Very helpful and knew her stuff! I felt like she really tried to give ne the best deal cuz you guys are very expensive. I appreciate the consideration she showed me. She is an asset to Toyota!!
11/30/2021
Jeniffer C. VERIFIED CUSTOMER
Great customer service!
11/30/2021
Christopher D. VERIFIED CUSTOMER
The mechanics found a hidden nail in my front tire and patched it
They made sure it was safe to drive
Great job!
11/29/2021
Kevin H. VERIFIED CUSTOMER
Service was done in a timely matter didn’t have to wait long and everything seems perfect after the service drove it 350 miles back home ran beautifully. My only complaint would be the service representative and the cashier that closed me out both of them had zero customers service skills a little friendliness and a smile go along way but no such luck. Maybe I just caught them on a bad day but made me feel like everything was a chore.
11/29/2021
Katelyn/Clark C. VERIFIED CUSTOMER
Joe got the result we needed for this repair. Way to go Joe!!!
Thanks.
11/29/2021
Veronica G. VERIFIED CUSTOMER
I was told my tire had a nail in it, that it could not be patched, and that I would need a new tire. Luckily I did not purchase the tire. I took my vehicle elsewhere, where I was told that it was just a staple, and they were able to patch it. So I'm not sure I will return to Frontier Toyota after being lied to.
11/29/2021
Virginia C. VERIFIED CUSTOMER
My vehicle was serviced completely before the time frame that was promised.
Very welcoming staff and associates
This dealership is further for me to get my vehicle serviced but I was not happy with the closer dealership
11/28/2021
Vincent U. VERIFIED CUSTOMER
I came in Saturday morning to get my car serviced and did not receive much help. I waited to have a service employee assist and was appointed to Logan. He was very rude from the start and was brushing me off. I first asked if this was going to be covered and Logan assured me that I was not going to be coming out of pocket. 2 hours into my car getting service I received a call from Logan stating that this was not going to be covered. I asked him why and that you already told me that this was covered. I agreed to getting the service done since this was something that had to be done. I called Logan back and left a voicemail asking if they were going to do my 15000 car service since I was 20 mines shy from that. He never called me back and I called about 4 different times. I showed up to the dealership upset to find out that all the service team members were all on lunch together. This was ridiculous! I left the dealership and received a call 1 minute after from Logan that my car was ready. So during the time that I was there my car was ready but needed “Logan” to release my car. I wasn’t the only one complaining either. Overall this was such a bad experience.