Evan Frickman did initial problem analysis and expedited the handoff to same tech that worked on problem previously. Issue was resolved quickly and Evan thoroughly explained the cause and resolution.
11/25/2020
Timothy F. VERIFIED CUSTOMER
Efficient and responsive
11/25/2020
Sonya B. VERIFIED CUSTOMER
Excellent customer service!
11/25/2020
Raymond C. VERIFIED CUSTOMER
Will do
11/24/2020
James L. VERIFIED CUSTOMER
Our service person was very good. Knowledgeable and friendly. But procedures are inefficient. Lots of time required to answer questions when booking an appointment, lots of time required to fill out paperwork when dropping off the vehicle, and even more time doing paperwork when picking up the vehicle.
11/24/2020
Sussan S. VERIFIED CUSTOMER
Tim was very friendly, polite and professional. My service was completed very timely.
11/24/2020
Colleen B. VERIFIED CUSTOMER
This is my first Lexus. We had to have work done at Lexus of Cerritos and it was a very negative experience. Yesterday, my experience with Isaac, was everything I thought a Lexus experience should be. He was very courteous and thorough.
11/24/2020
BEHZAD A. VERIFIED CUSTOMER
Hassan is outstanding. He’s very knowledgeable and goes out of his way to help a customer. He is also very professional. Thank you
11/24/2020
John V. VERIFIED CUSTOMER
Great customer service. Thank you
11/24/2020
Kim U. VERIFIED CUSTOMER
Service is always the best
11/24/2020
Arnold N. VERIFIED CUSTOMER
Evan in service made you feel you were important as a customer.
Much better service here than my Lincoln dealer.
11/24/2020
Robert S. VERIFIED CUSTOMER
Great service, with a loaner to continue appointments, and a clean car!
11/24/2020
Vladimir B. VERIFIED CUSTOMER
Excelllent service. Many thanks.
11/24/2020
Brian N. VERIFIED CUSTOMER
Ronnie was very helpful and professional!
11/24/2020
Kevin C. VERIFIED CUSTOMER
Did not get satisfaction as to detail of work being completed. Order written from mechanic not detailed properly after service.
We are unsure if proper service was fulfilled.
11/23/2020
Jose H. VERIFIED CUSTOMER
Thank you for the prompt service and loaner vehicle. I am very satisfied with the service.
11/23/2020
Judith F. VERIFIED CUSTOMER
Excellent customer service. I will be back!
11/22/2020
Steve M. VERIFIED CUSTOMER
Everything South County Lexus has done is great . The Service and Staff have been great ???? Top Level Service