I went to get year end service done and when I was told the car was ready I noticed it was still wet after washing. I had to ask that it be sent back to dry out.
Next when u went to sit in the car I noticed the driver side floor mat W as s dirty and my rubber mat missing. When I asked where the mat was I was informed it was in my trunk and I can get it out. I was disappointed in the service level that I expected Lexus, a class organisation to offer.
2/13/2021
Kathryn M. VERIFIED CUSTOMER
Friendly and orofessional
2/13/2021
Maria Teresa. VERIFIED CUSTOMER
Hassan was very helpful and took the time to explain everything to me. I truly appreciate the quick service.
2/13/2021
Paul H. VERIFIED CUSTOMER
Well done. I appreciated the great service.
2/13/2021
Corteza M. VERIFIED CUSTOMER
Isaac apprised me daily on the status of the service on my car. Isaac showed personalized and courteous professional service. I appreciated the service that I received. Thank you.
2/13/2021
Razieh G. VERIFIED CUSTOMER
Excellent
2/13/2021
Linda F. VERIFIED CUSTOMER
Tim was very helpful, professional, and knowledgeable. Easy to work with and an excellent communicator.
2/13/2021
Jim W. VERIFIED CUSTOMER
N/a
2/13/2021
Jasmina G. VERIFIED CUSTOMER
Very impressive customer service!
2/13/2021
PAUL F. VERIFIED CUSTOMER
Always a pleasant experience!
2/13/2021
Leanne M. VERIFIED CUSTOMER
Tim who took care of my paperwork was a joy!
2/13/2021
Frank W. VERIFIED CUSTOMER
Great job by Ronnie and Scott
2/13/2021
Jeffrey C. VERIFIED CUSTOMER
Great work
2/13/2021
Thomas S. VERIFIED CUSTOMER
Scott is always amazing. Very friendly, knowledgeable and always in a good mood no matter how busy it gets.
2/13/2021
Jonathan L. VERIFIED CUSTOMER
Isaac is the best!
2/13/2021
Albert P. VERIFIED CUSTOMER
Consistently excellent service
2/12/2021
Kindy S. VERIFIED CUSTOMER
Hassan and his team provided excellent service! He is very efficient, timely and friendly! Thank you, Hassan and team!
2/12/2021
Richard O. VERIFIED CUSTOMER
Scott Monge took great care of us as usual!
2/12/2021
Deanna P. VERIFIED CUSTOMER
As usual your service representative was courteous, professional and expedient
2/12/2021
Robert D. VERIFIED CUSTOMER
Tim was professional & courteous! Also, he kept to the timeline he gave me.