Hassan Sarum did a very good job getting all of my concerns addressed, especially the squeaky automatic driver’s seat, which was not addressed the last time I brought my car in for service and reported it.
Since the driver seat needed a new rail part, which took a extra time to order, the only thing Hassan could have doe better would’ve been to keep me updated more frequently. Say, once in the late afternoon, and once in the evening on Friday and Saturday. I had to call and leave a message early Friday afternoon to find out what was going on.
Oh and the ES 300h loaner was very nice to drive. So much better than the hybrid cars from 3-4 years ago. And the iPhone interface is very good.
4/12/2023
Nhi T. VERIFIED CUSTOMER
Excellent Services.
4/12/2023
Raphael G. VERIFIED CUSTOMER
Excellent service
4/12/2023
Arundhati S. VERIFIED CUSTOMER
Excellent service, manners and good ears to listen and write down the customer's concerns on maintainance erequirement.
4/12/2023
Chris M. VERIFIED CUSTOMER
Argirios took good care of us it great feeling to know that we in good hands.
Thanks Argirios
4/12/2023
Christopher M. VERIFIED CUSTOMER
I love it when I can check in and get into my loaner car within 10 minutes. Great job!
4/12/2023
Catherine H. VERIFIED CUSTOMER
Everything from making my service appointment, changing my arrival time and being served by intake staff and especially RGD was excellent! Everything went as smooth as glass including eventual pickup of my vehicle. Thanks RGD!!
4/11/2023
Khristopher H. VERIFIED CUSTOMER
Always a pleasure to drop off my car with Hassan. He is the reason we’ve been coming to South County for the last several years. He does Lexus proud
4/11/2023
Terry D. VERIFIED CUSTOMER
Always a good experience!
4/11/2023
Bob And. VERIFIED CUSTOMER
9:30 appointment. I was a bit early. No service advisor until almost 10:00. Greeter told me that they were a little shorthanded.
4/11/2023
Alex K. VERIFIED CUSTOMER
Outstanding service today!!! Thank you so much.
4/11/2023
Josephine L. VERIFIED CUSTOMER
Angelo is super. Makes things easy for us.
4/11/2023
Nancy B. VERIFIED CUSTOMER
Daven is the best !
4/11/2023
Kirpal K. VERIFIED CUSTOMER
Hassan was excellent!
4/11/2023
Johnson N. VERIFIED CUSTOMER
Even when under construction they did not skip a beat with prompt and polite service.
Friendly & polite staff provided spectacular service.
4/9/2023
Patricia B. VERIFIED CUSTOMER
Your service is always exceptional and Hassan is the best - he always walks me back to my car and it looks so good. Thank you!
4/9/2023
Helene K. VERIFIED CUSTOMER
As always service rep RGD provided us with updates and exceptional service and professionalusm
4/9/2023
Christi G. VERIFIED CUSTOMER
Daven was great, super helpful and informative. I’m on my 5th car from dealership and there is no way I will buy another car or from another dealership.
4/9/2023
Nghi H. VERIFIED CUSTOMER
This was my first time servicing my Lexus Gx460 at South County Lexus and I was very happy with the process. I was greeted courteously and promptly by your greeting staff, then RGD came out and helped me with my appointment and was a genuine pleasure. He’s personable, polite, and made me feel comfortable throughout the process. I considered less expensive alternatives to service my vehicle, but am willing to come directly to your dealership if you continue to provide excellent service. Thank you.