Buena Park Honda Auto Repair Service Center

Peter was very professional and attended me in a curtious manner.

Eugene was very helpful and resolve my concern about the car battery within an hour.

I like to say thank you for the whole service. peter have an excellent customer service thank you very much

Joanne Martinez was a great helpful person. I was completely satisfied with my car serviced.

Peter in Service was a great overall experience and wonderful communication!

David is a very excellent service advisor . He is very knowledgeable very nice ,patient ,and very outgoing and friendly . He took care of my broken switch in a reasonable timely matter .He cAlled me back when he said he would. I will go back to him on my next service . Very honest too.

Saturday morning I didn’t have an appointment, I went in as a walk in. I waiting 20 minutes before anyone approached me to ask what I was there for. There were serval employees standing around. Everyone’s attention was making sure the appointment line wasn’t backing up. Again I understand that, but when no one was pulling up in the appointment line, I should’ve been approached.

Giovanni was very professional and gave great customer service; my car was completed in a reasonable time considering I was a “walk in” without an appt

Thanks good service

David was great and I appreciate Gus master technician taking a test drive to make sure everything was good

Joanne was personable and communicated everything that my car needed. She went above and beyond to take an interest in my life and my evening. I appreciated how attentive and hard working she is to not only me but all her customers. Thank you Joanne for your A+ service.

My advisor was great. I have another appointment with him in two weeks. Thanks for keeping up the good work.

Nice cordial and informative

Joanne was very good at keeping me informed on the status of my car. Great job.

Give Joanne a raise! She is great!

He was professional, detailed in his explanation! He recommended all requirements but is not pushy and respected my decision for service.

I am completely unsatisfied with today’s overall service. I realized after I paid that I was overcharged for a basic service that included only an oil change and tire rotation. I had a coupon which I presented at the beginning of my scheduled appointment and it was acknowledged in the estimate I was provided come to find out I was overcharged at the end without an explanation as to why. I was also told the person in charge of refunding was not available until Monday which makes no sense at all. Why would only one person have authorization to refund in a huge dealership?! I felt completely scammed. When I drove away from the dealership my tire pressure light comes on only to find out the mechanic didn’t properly calibrate a BRAND NEW CAR TAKEN IN FOR ITS FIRST SERVICE. I find out also the oil change life percentage isn’t reset which makes me question whether or not work was done AT ALL on my car. I had to call repeatedly to get someone who was helpful (Hugo) who instructed me how to reset the oil change percentage. I shouldn’t have to do Honda’s mechanics work for them. I felt completely scammed today and frustrated. This level of service is unacceptable and should be reviewed for Honda’s expected quality of service. To be asked to provide a review of 100% satisfactory twice during my appointment is also tacky and would be considered a complete lie.

I came into Honda to have my civics flat tire repaired and was very satisfied with the service. I was greeted Steven pleasantly which was great as it is nice and rare to see such great customer service in a amotomotive repair service place. Then I was introduced to my service representative which informed me of the specific routes and options that I have in case my tire could not be repaired. Overall the service and customer service gets a 10/10

Should have been sent to Daniel Smalley

He was very nice and very helpful. Car was done in 1 hour. Merry Christmas to all.