She’s always helpful and super nice whenever I come in. I can tell she is one of those employees that go above and beyond for customers.
12/15/2018
Rudy A. VERIFIED CUSTOMER
Joanne provided excellent service, she was very prompt, forward, friendly ( motherly in my eyes). quick and painless visit, joanne keep doing your thang!
12/15/2018
Angela R. VERIFIED CUSTOMER
Joanne was awesome very helpful and funny. Thank you for ur help
12/15/2018
Demetrius T. VERIFIED CUSTOMER
Giovanni Customer service was Excellent. He was a great help, Gave me service with laughs and a smile.
12/15/2018
LINDA E. VERIFIED CUSTOMER
No need to call me I will tell you right now I was feeling pressured to
have the work completed and after having spent over $2000.
at my last appt. I didn't understand how I could be looking at another $2000.
within a year. Plain and simple I have lost my trust in Honda dealerships and will
not be dealing with you in the future.
12/15/2018
Michelle T. VERIFIED CUSTOMER
Need to lower your prices and the wait was 3 hours long.
12/15/2018
Mark A. VERIFIED CUSTOMER
I was not expecting to wait an hour For my vehicle to begin basic service. I made an appointment for 3:00pm. Arrived at 2:57 and checked in with attendant. I waited for 25 minutes in my car before someone came and actually put me into the system. After check in and walk through, my car was driven into another line to wait 40more minutes before service began. The basic service oil change and tire rotation was completed in about 30 min and my car was ready. One overlook, I asked the attendant to NOT fill the windshield fluid as I am driving across country to cold below 32 climates. This was not noted and the fluid is full. So no I have to make sure to try and empty the resovoir before the trip.
If a customer books an appointment for 3:00pm, the shop should be ready to begin check in at 3:00 of that customer, a customer with a 3:30 appointment should not be qued into the system before the 3:00pm. Appt. Please stop overbooking the service department or find a new way to insure that customers with appointments are attended to promptly.
Please advise.
12/15/2018
Marceline C. VERIFIED CUSTOMER
Gene McCoy was awesome. Considering that I had an appointment scheduled before hand at 2pm and arrived early, a tire rotation and oil change still took 1.75 hours. Pretty rediculous when I have appointment scheduled. I sure hope it’s not because we have a package that provides it free...
12/15/2018
Kazi A. VERIFIED CUSTOMER
Worst customer service I’ve seen.
Never going back to your dealership again.
12/14/2018
CRAIG S. VERIFIED CUSTOMER
She was very attentive to me even on a busy night, I was approached and assured I was going to be attended to by her a few times as well as two other employees. She was a great joy and bright smiled while handling mine and my vehicles needs. I will definitely be back in the future for my vehicles maintenance due to her helpfulness and customer service skills.
12/14/2018
Lori C. VERIFIED CUSTOMER
I feel like I could trust my agent who helped me! He was kind and explained everything well. I appreciate how everything went smoothly! ThNj you!
12/14/2018
Jeanne C. VERIFIED CUSTOMER
Would request him my next time in. I came in just for an oil change. Told me what my car needed to get done. I was not pressured to do it now. Which I really appreciate. Told him I would be back in the beginning of the new year.
12/14/2018
BROOKS B. VERIFIED CUSTOMER
Felt comfortable and welcomed.
12/14/2018
CONWAY H. VERIFIED CUSTOMER
Tony was fantastic and really helpful
12/13/2018
VIRGENIA V. VERIFIED CUSTOMER
Hugo is always extremely helpful and really informs why I need the services my car needs. I will continue to set up my appointments with him.
12/13/2018
PILAR T. VERIFIED CUSTOMER
She was efficient and provided excellent customer service
12/13/2018
Jeanette A. VERIFIED CUSTOMER
Peter was amazing well informative and good customer service!
12/13/2018
Cherish R. VERIFIED CUSTOMER
Joanne Martinez gave the best service I’ve ever had. Thank you for keeping me a happy honda customer.