Absolutely spectacular! This was my first service for my new truck and I was skeptical that I was going to be told that something wasn’t covered and have to pay out of pocket $$$. Mr. Raul comforted me that not only did the warranty protect major car issues but the regular maintenance, as well. I received an oil change, wiper blades, tire inspection and rotation, all fluids were filled up, any/all Recall inspections where conducted. The kicker besides me not paying a penny, is that all services were conducted in (1) hour. ; ) Totally Amazing Service!!
3/16/2020
John B. VERIFIED CUSTOMER
Truck was returned dirty
3/16/2020
Harry H. VERIFIED CUSTOMER
Everything went smooth and fast. I enjoyed working with Annette and her prompt service. Thanks for taking good care of my F350!!!
3/16/2020
Randy C. VERIFIED CUSTOMER
Well organized!
3/16/2020
Larry A. VERIFIED CUSTOMER
Miguel knew I was coming and made me feel welcome. Friendly staff was welcoming and efficient. Good experience. Waiting area not fancy and coffee machine out of order.
3/16/2020
Lydia M. VERIFIED CUSTOMER
Able to do requested service with out appointment.
3/16/2020
Michelle T. VERIFIED CUSTOMER
Pablo was a pleasure to work with around the repairs for my car. Other areas of the service dept could use some serious work, but not Pablo.
3/15/2020
Paige . VERIFIED CUSTOMER
Raul is the friendliest and most on top of everything having to do with my car I have ever worked with. I am always grateful to his hard work and my car is always ready on or before he said it would be.
3/15/2020
Joe L. VERIFIED CUSTOMER
Thank you!
3/15/2020
Anthony U. VERIFIED CUSTOMER
Annette is very professional, honest and diligent
3/15/2020
Guillermo A. VERIFIED CUSTOMER
Please thank Brandon as well.
3/15/2020
Karina V. VERIFIED CUSTOMER
Helpful!
3/15/2020
Adam S. VERIFIED CUSTOMER
Thanks for all you help Raul!
3/14/2020
David C. VERIFIED CUSTOMER
Ismael was very professional working with me. He knew I was going to wait for my
trucks servicing so he was able to expedite the time I had to wait. He went over the paperwork with me as well. Ken Grody even came by when he saw me waiting for Ismael to finish with his earlier customer. Ken asked me if I had been taken care of yet. I was very happy with your service department.
Dave Craton
3/14/2020
Jenny K. VERIFIED CUSTOMER
Excellent service at Ken Grody Ford.
3/14/2020
Carol P. VERIFIED CUSTOMER
Tim is very helpful and knowledgable about the Ford line up. He is the best customer service representative!!!!
3/14/2020
Chance P. VERIFIED CUSTOMER
Ismael was a great service rep but the delays on my car were ridiculous. Over a full month to get my car repaired. Took more than 2 weeks before my car was looked at. Again however Ismael was very friendly and helpful.
3/14/2020
Sammy C. VERIFIED CUSTOMER
Tim always treats me well, knows who I’m and always try’s to make my vehicle services very smooth.
3/14/2020
Thomas A. VERIFIED CUSTOMER
Waiting room sucked
3/13/2020
Tom M. VERIFIED CUSTOMER
I will mot know if my main concern was taken care of until I have the vehicle smog checked. Right now I feel confident that Pablo has taken care of the issue. Time will tell